Lead Service Technician (Field & Shop Lead)

Job Description: Wastequip WRX is seeking a Lead Service Technician to support our Jurupa Valley operation. This role is responsible for delivering high-quality field service while also leading and guiding the service team within the shop when not in the field. The Lead Service Technician serves as a working leader, supporting the Service Manager by driving daily execution, technician productivity, and a strong customer experience. Pay Range: $37-$39 hrly Key Responsibilities Field Service Execution Perform preventative, routine, and emergency repairs on compactors, balers, and related equipment Diagnose and repair hydraulic, electrical, and mechanical systems Complete work safely, on time, and to quality standards Minimize customer downtime through efficient repair execution Shop Leadership Act as the floor leader when in the service center Provide daily direction and support to technicians Help prioritize work and ensure jobs move efficiently Reinforce standards for productivity, quality, and safety Identify and escalate operational issues to the Service Manager Team Leadership & Development Train and mentor junior technicians Support onboarding and skill development Lead by example with strong work ethic and accountability Help build a high-performance, team-oriented culture Operational Performance Drive personal and team productivity Provide feedback to improve scheduling, routing, and workflow Support achievement of labor utilization and turnaround targets Escalate delays, parts issues, or capacity constraints early Safety & Compliance Promote and enforce a safety-first culture Ensure compliance with company and OSHA requirements Maintain safe, clean, and organized work areas and service vehicles Customer Interaction Represent Wastequip WRX professionally at customer sites Communicate clearly on: Scope of work Repair timelines Service recommendations Support customer satisfaction and identify additional service opportunities Parts & Job Completion Communicate parts requirements accurately and proactively Help reduce downtime caused by parts availability issues Ensure jobs are completed fully and closed out properly Administrative Responsibilities Maintain accurate service records and documentation Communicate effectively with dispatch and the Service Manager Ensure work orders reflect accurate job status and completion Performance Expectations (KPIs) Quality of work and first-time fix rate Turnaround time and on-time completion Personal and team productivity Reduction in rework or callbacks Customer satisfaction Technician development and engagement Qualifications Proven experience servicing compactors, balers, or similar equipment Strong diagnostic skills in hydraulic, electrical, and mechanical systems Basic welding and fabrication skills Valid driver’s license with a clean driving record Preferred Qualifications Experience leading or mentoring technicians OSHA 10 certification Forklift certification CPR / First Aid certification Key Skills Strong troubleshooting and problem-solving Ability to lead while actively performing technical work Effective communication and team coordination High accountability and attention to detail Work Environment & Travel Combination of field service and shop leadership responsibilities Travel throughout Southern California in a company-provided service vehicle Minimal overnight travel required Company Benefits: • 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans • Prescription (Rx) Insurance • Health Savings Account (HSA) • 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans • Vision Insurance • Flexible Spending Accounts (FSA’s) • Health Care FSA • Dependent Care FSA • Company Paid Base Life Insurance • Company Paid Accident, Death & Dismemberment Insurance • Company Paid Business Travel Accident Insurance • Company Paid Disability Insurance ▪ Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance • Employee Assistance Program (EAP) • Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance • 401(K) Retirement Plan with 50% Company Match • Voluntary Pet Insurance • Vacation and Personal/Sick Time • Paid Grandparent Leave • Paid Bonding Leave • Adoption Assistance • Education Assistance (Tuition Reimbursement) About Wastequip Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly. While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all. Join North America’s Largest Manufacturer of Waste Handling Systems! At Wastequip, we’re more than just a manufacturer—we’re the only all-in-one solutions provider in the waste industry. From carts and containers to hoists, trucks, parts, service, and cutting-edge technology, we power the entire waste management process. As North America’s leading waste-handling equipment manufacturer, we’re not just shaping the industry—we’re driving innovation and sustainability. With continuous growth and new opportunities, Wastequip is the perfect place to build a rewarding career and make a real impact. Come be part of a team that’s shaping the future of waste management! So Many Reasons to Join the Wastequip Team Wastequip strives to attract top talent through a competitive benefits package that includes medical, dental and vision plans. Here’s a brief overview of our benefits: Health Care. Our health care benefits include medical, dental and vision plans for all regular, full-time employees. Short- and Long-Term Disability. Wastequip pays for non-occupational illnesses and injuries at no cost to employees. This benefit is available to all regular, full-time employees. 401k Retirement Plan. Employees can contribute a percentage of their weekly gross wages, up to the annual IRS maximum, and Wastequip will provide a company match. Paid Time Off (PTO). Wastequip offers a flexible approach to time off. Our policy allows employees to set their own priorities and receive regular pay for vacation, illness, family emergencies, personal time, inclement weather, personally observed holidays and more. Holidays. Wastequip observes 10 paid company holidays during each calendar year. Tuition Reimbursement. Wastequip understands the importance of personal and professional development and encourages employees to continue their professional education. To support employee career development, we have established a reimbursement program that covers expenses for approved coursework. Wastequip’s internship program provides students and recent graduates with incredible career-related experiences. We strive to give our interns transferrable skills, networking opportunities and strong professional portfolios. We offer paid summer internships in the following departments: Research Marketing IT Operations Human Resources ... and more Wastequip is committed to developing our employees. We provide each individual with the resources and support necessary to grow personally and professionally. Our career growth tools include company training, off-site classes, cross-divisional experiences, collaborative projects and more. We offer our employees the opportunity to share their creativity in an open environment and encourage them to offer new ideas to improve efficiency, effectiveness and profitability in every area of the company. Because we invest in our employees, Wastequip is committed to promoting from within and identifying future leaders from our own workforce. Wastequip actively supports charitable activities across all divisions through employee time, monetary and product donations. Each division has the flexibility to identify and support the charitable causes that are most important to the employees and the communities in which they work. Employee-designed volunteer and charitable programs have a huge impact on smaller communities and organizations that might otherwise be overlooked. Our employees have participated in the following charitable activities: Community cleanups Charity runs/walks Local food bank donations School supplies donations Wastequip is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants and employees are considered and evaluated for employment without regarding to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, age, disability, genetic information, military status, or any other class protected by applicable law. Wastequip will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested.