IT Support Analyst

Job Description

Job Description

Description:

Join one of the most innovative, forward-thinking law firms in the country. As a member of the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.

As we continue to expand, we are seeking an experienced, talented IT Support Analyst to join our team. We offer a challenging and engaging environment for our IT staff which allows them to develop their skills and offer mobility in their IT careers.

Position Overview

As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital employee experience is a top priority. You will work closely with our IT team to diagnose and resolve technical issues, implement software and hardware solutions, and contribute to the overall efficiency and reliability of our IT infrastructure.

Requirements

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, software, and peripheral devices.
• Assist in the setup and maintenance of network and server infrastructure.
• Collaborate with IT team members to develop and document standard operating procedures.
• Assist with in-office meeting and conference room support as needed.
• Maintain an inventory of IT equipment and software licenses.
• Assist with IT-related projects, including system upgrades and migrations.
• Stay up to date with industry trends and best practices to enhance our IT support services.
• Provide excellent customer service, communicate technical information clearly, and train end-users as needed.

Requirements:

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 2-4 years of solid technology support experience.
• Proven experience in IT support or a related role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts and protocols.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities, critical thinking skills, and attention to detail.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Saxton & Stump offers a competitive salary, as well as a comprehensive benefits package, including medical, dental, and vision insurance (which start day one of employment), a 401k plan, and the opportunity for professional growth.