Service Desk Lead

Service Desk Lead

Hudson Automotive Group - Charleston, SC 29492

Overview

Job Shift 8am - 5pm

Description

Hudson Automotive Group is looking for an accomplished and talented Service Desk Lead to join our growing IT team. The Service Desk Lead provides top-tier support to internal and external IT clients and systems. Responsibilities include managing Hudson's IT Service Management platform, including Incident, Problem, and Change Management, as well as maintaining the service catalog. This role monitors incoming and active incidents and requests, engages in high-severity incidents, and provides timely updates to company leadership. The Service Desk Lead also uses AI and other tools to improve service delivery, streamline workflows, and enhance the client support experience.

Hudson Automotive, a third generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it's time to shift your career into gear with Hudson Automotive!

What We Offer

• Continuous Employee Professional Development (Hudson Academy)
• Onsite position - Charleston (Corp HQ on Daniel Island)
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Time Off/Vacation/Holidays
• Paid Training
• Employee discounts on products & services

Who We Are Looking For

• Highly qualified service desk manager to provide top-tier support to internal and external IT clients and systems.
• Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
• Self-motivated individual with familiarity with IT Service Management frameworks such as ITIL.

Qualifications

• Previous supervisory experience.
• Outstanding analytical and problem-solving abilities.
• Advanced interpersonal, communication and teamwork abilities.
• Excellent time-management and organizational skills.
• An associate or bachelor's degree in computer science, information systems or a related field.
• Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.