Pharmacy Department Manager

Pharmacy Department Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

As a Pharmacy Department Manager, this position will be responsible for the overall operation within assigned pharmacy department. Directly responsible for improvement of prescription count as well as patient count by promoting exceptional customer service and professional image within the community. Focus will also include improvement of profitability by practicing/implementing cost effective business practices, i.e. generic dispensing, drug purchasing, etc. Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables

Positions that Report to you: Staff Pharmacist(s), Pharmacy Technician(s), Pharmacy Intake/Outbound Coordinator

Primary Duties and Responsibilities:

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Supervises the operation of the assigned pharmacy department.
• Improves pharmacy prescription sales, profit, patient count and professional image through ensuring the accurate filling of prescriptions and the courteous and efficient service to all customers.
• Supervises pharmacy staff to ensure pharmacy employees are developed through proper employee orientation, training, PTCB certification, establishment of objectives, communication of rules and constructive discipline, while building employee morale, motivation and loyalty.
• Responsible for managing all referrals submitted by Hy-Vee retail pharmacy locations.
• Communicates and coordinates with Hy-Vee retail pharmacists regarding referrals and as needed.
• Recommends plans and coordinates sales and promotional programs for pharmacy department.
• Responsible for the recruitment and hiring of pharmacy personnel, manages budgeted payroll and scheduling, minimize overtime usage and improves labor cost per prescription.
• Analyzes and recommends loss prevention procedures and assures proper implementation of internal controls.
• Conducts regularly scheduled inventories and checks pharmacy security procedures and performs mini audits.
• Oversees training of pharmacy staff on the use of designated pharmacy point of sale system and assists in the resolution of questions and problems pertaining to the system.
• Ensures that established workflow is adhered to within respective pharmacy.
• Assist in monitoring competition services and recommend additions or modifications to company programs.
• Reviews pharmacy department policies, procedures and inventory to ensure compliance with federal and state pharmacy regulations.
• Ensures compliance with DEA and state Board of Pharmacy regulations regarding maintenance of records and documents.
• Monitors compliance in pharmacy by conducting regular audits and verifying that the proper records, including controlled substance records, are kept on hand and are made readily available.
• Prepares and submits, as authorized by appropriate company personnel, records and reports required by the company and governmental and/or local authorities concerning burglaries, drugs to be surrendered, and reports concerning compliance to regulations.
• Recommends and audits an inventory level based on department prescription volume, maintaining a satisfactory on hand balance and days of supply, monitors the company's designated inventory system and reviews all daily purchases.
• Recommends improved pharmacy department maintenance procedures and appearance standards, up to and including, physical layout.
• Takes ownership of department appearance by maintaining its order and cleanliness.
• Resolves customer complaints regarding all aspects of pharmacy department operations (service, price, personnel, etc.).
• Represents the company through membership and active participation in pharmaceutical professional groups, associations and organizations.
• Determines pricing of product to ensure profitability of the department.
• Builds growth and sales through counseling customers on OTC medications and products.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities:

• Oversees nursing home accounts and delivery of medications.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Ability to communicate effectively both orally and in writing.
• Excellent interpersonal skills, especially related to health care colleagues.
• In depth knowledge of pharmacy computer applications, with special emphasis on existing and planned products; PIS, order management, automated dispensing, CPOE, I.V. compounders, packagers, bar code applications, supply chain solutions. Knowledge/experience with Siemens Pharmacy/Soarian is a plus.

Education and Experience:

• Graduate of an accredited Pharmacy School; preferably with a Pharm. D. degree.
• Current Board of Pharmacy license.
• Progressively responsible experience in pharmacy and computer applications of pharmacy practice including implementation and development of new computer systems.
• Over one year of related work experience.

Supervisory Responsibilities:

• Instructing, reviewing work, assigning work, planning work of others, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees.
• Has the authority to recommend the transfer/promotion of employees and the disciplining, discharges, and salary increases of employees.

Working Conditions:

The work for this position is normally conducted in an office or clinic environment at store locations. Typical work activities involve frequent and prolonged periods of standing and walking.

Equipment Used to Perform Job:

PC with pharmacy software and printer, pharmacy balance, scanner, calculator, telephone, fax, and copier

Contacts:

Has daily contact with general public, suppliers and vendors. Occasional contact with community or trade/professional organizations and federal/state/city government or regulatory agencies and Pharmacy Operations team.

Confidentiality:

Has access to confidential data including personal health information. Maintains confidentiality of customer's private medical information, according to the HIPAA act.

I understand that this pharmacy handles and prepares hazardous drugs. The USP 800 is intended to ensure that personnel of reproductive capability understand the risks of handling hazardous drugs. Accordingly, I acknowledge that exposure to hazardous drugs may cause acute and chronic effects. Failure to follow pharmacy policies and procedures may put me at greater risk of exposure to hazardous drugs.