System Administrator
Purple Drive
Overview: Job Title: System Administrator Location: Irving, TX Job Summary: We are looking for a System Administrator with hands-on experience in Five9 and Genesys PureCloud (Genesys Cloud CX) platforms. The role involves managing, configuring, and supporting contact center systems to ensure smooth operations and high availability. Key Responsibilities:
- Administer, configure, and maintain Five9 and Genesys PureCloud platforms.
- Manage user accounts, profiles, queues, and routing rules.
- Monitor system performance and troubleshoot issues related to telephony, IVR, and call flows.
- Coordinate with vendors and internal teams to resolve technical problems.
- Implement system updates, patches, and integrations as needed.
- Prepare documentation and provide user support/training when required.
- Ensure compliance with security and operational standards.
- Hands-on experience with Five9 and Genesys PureCloud administration.
- Strong understanding of contact center technologies (IVR, ACD, call routing, reporting).
- Basic knowledge of networking, VoIP, and SIP protocols .
- Experience in troubleshooting and resolving technical issues.
- Good communication and problem-solving skills.
- Prior experience in a call center or telecom support environment .
- Knowledge of integrations with CRM or third-party tools.
Vacancy posted 5 days ago
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