Installed Sales & Production Manager

Hamilton Building Supply is seeking an experienced and highly motivated Installed Sales & Production Manager to lead the growth and operational success of our window, door, millwork, and specialty product installation division.

This is a leadership position for a construction professional who has successfully managed multiple carpentry crews, coordinated complex residential projects, and built systems that deliver both exceptional craftsmanship and outstanding customer experiences. The ideal candidate combines strong construction knowledge with operational leadership and understands how to develop people, manage production schedules, maintain quality standards, and drive profitable growth.

Position Overview & Key Responsibilities

The Installed Sales & Production Manager is responsible for overseeing all aspects of installation operations, including field measuring, project planning, labor management, subcontractor development, scheduling coordination, quality control, customer communication, and overall department performance.

This individual will serve as the operational leader of the installation division and will be responsible for expanding installation capacity while maintaining the highest standards of workmanship and customer satisfaction.

Installation Operations Leadership

• Lead all installation operations involving residential windows, doors, millwork, trim, and specialty building products.
• Direct and manage multiple installation crews and subcontracted carpentry teams simultaneously.
• Build scalable systems and processes to support continued growth within the installation department.
• Recruit, onboard, train, and develop new installation crews and subcontractor partners.
• Conduct regular jobsite visits to evaluate productivity, workmanship, safety, and customer satisfaction.
• Establish and enforce installation standards, production expectations, and accountability measures.

Project Management & Production

• Manage a portfolio of installation projects from pre-construction planning through completion.
• Coordinate labor, materials, equipment, and subcontractor resources to maintain project schedules.
• Collaborate closely with the Installed Sales Coordinator and administrative team to schedule jobs and communicate project updates.
• Monitor installation capacity, production schedules, labor efficiency, and project progress.
• Ensure projects are completed on time, within scope, and in accordance with company standards.
• Review completed projects and oversee punch-list resolution.

Field Measuring & Site Evaluation

• Perform accurate field measurements for window, door, and millwork applications.
• Evaluate both remodeling and new construction job sites.
• Assess framing conditions, structural concerns, flashing requirements, finish details, and installation challenges.
• Identify potential problems before project execution and develop appropriate solutions.
• Verify job readiness and product specifications prior to ordering and scheduling.

Quality Control

• Implement and maintain installation best practices across all crews.
• Conduct ongoing quality inspections throughout project execution.
• Ensure compliance with manufacturer requirements, building codes, and company quality standards.
• Reduce service calls, warranty claims, and installation-related callbacks through proactive management and training.
• Drive continuous improvement initiatives throughout the department.

Customer Experience

• Serve as the primary escalation point for installation-related customer concerns.
• Build strong relationships with homeowners, builders, contractors, and internal sales teams.
• Communicate professionally and proactively throughout every stage of the installation process.
• Resolve issues efficiently while protecting both customer satisfaction and company profitability.

Financial & Operational Performance

• Monitor labor efficiency, project profitability, and production capacity.
• Participate in budgeting and departmental planning.
• Track key performance indicators and implement corrective actions where needed.
• Identify opportunities for process improvement, efficiency gains, and revenue growth.
• Partner with company leadership to achieve strategic growth objectives.

Required Experience

• 7+ years of residential construction, carpentry, installation management, or related experience.
• Proven success managing multiple installation crews and concurrent job sites.
• Strong knowledge of residential window, door, and millwork installation practices.
• Experience with field measuring in both remodeling and new construction environments.
• Understanding of framing, flashing, moisture management, finish carpentry, and residential building practices.
• Experience managing subcontractors and trade partners.
• Ability to read blueprints, plans, shop drawings, and architectural details.
• Strong organizational, leadership, and problem-solving skills.
• Excellent verbal and written communication abilities.

Preferred Qualifications

• Experience managing multi-million-dollar installation operations.
• Knowledge of Andersen, Marvin, Therma-Tru, TruStile, Provia, and similar product lines.
• Experience implementing production tracking, scheduling, or job costing systems.
• OSHA certification or related safety training.
• Building materials, lumberyard, or specialty dealer experience

What Success Looks Like

Within the first 12 months, a successful candidate will:

• Effectively manage multiple installation crews and subcontractor teams.
• Increase installation department capacity and productivity.
• Improve on-time project completion rates.
• Reduce callbacks, warranty claims, and service-related expenses.
• Develop clear installation standards and crew accountability systems.
• Strengthen customer satisfaction and communication.
• Deliver measurable growth in installation revenue and profitability.
• Build a scalable operation capable of supporting future expansion.

Benefits Include:

• Health Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Company Match at 90 days of employment
• Vehicle & Cell Phone Allowance
• Professional Development Opportunities

Why Join Hamilton Building Supply?

Hamilton Building Supply has built a reputation for delivering exceptional building materials and outstanding customer service throughout our market. As our Installed Sales & Production Manager, you will have the opportunity to lead a growing division, help shape its future, and make a significant impact on the company's continued success.

This is an opportunity for a proven construction leader to build something meaningful, develop a high-performing installation operation, and become a key member of our leadership team.