Customer Service Manager: Team Leadership & Improvements

Sharecare

Sharecare is seeking a Customer Service Manager in Raleigh, NC, to lead a team of Customer Service Representatives and Engagement Specialists under the Sr Manager of Customer Service. The role focuses on coaching, development, daily support, and managing performance metrics to ensure quality service aligned with Sharecare values.

Responsibilities include monitoring call quality, training, reporting on KPIs, and driving continuous process improvements while collaborating with client operations

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Vacancy posted 1 day ago

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