Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative, Visitor Services Dept.

$12 per hour

Houston Museum of Natural Science

Customer Service Representative, Visitor Services Dept.

Employment Status: Part Time, Hourly, Non-Exempt, $12 per hour

If you enjoy interacting with the public, helping individuals and would like to work with a team of exciting coworkers, the Customer Service Representative position could be your perfect fit. The Customer Service Representative position is a dynamic role that is best suited for individuals with an interest in education, science and history and who are enthusiastic, friendly, reliable and able to work a flexible schedule, including nights, weekends and holidays. Dispersed throughout the museum, our Customer Service Representatives greet and help guests navigate the museum. You will have the opportunity to work in multiple different venues, including our Giant Screen Theater, Planetarium, Butterfly Center, special exhibitions and Museum Services information desk, while also learning about the interesting artifacts and specimens on display. As a Customer Service Representative, you will be responsible for assisting guests and setting the tone for an enjoyable museum visit.

Essential Duties and Responsibilities:

  • Present a welcoming, safe and fun environment for museum guests through outstanding service and guest assistance.
  • Explain museum ticketing, venues and guest services to visitors.
  • Understand and communicate the difference in museum membership levels and benefits to guests.
  • Exhibit Halls greet guests, scan and verify tickets, and provide exhibit-specific information to guests entering special exhibitions and permanent exhibit halls.
  • Giant Screen Theater and Planetarium greet guests, scan and verify tickets, orient visitors and perform usher duties in theaters.
  • Butterfly Center Rainforest patrol designated space, enforce museum safety policies and answer questions from guests.
  • Museum Services Information Desk assist guests and staff who walk up to counter, facilitate accessibility requests, answer museum phone line, make announcements on museum-wide PA system, other duties as needed.
  • Point-of-Sales Tickets sell ticket upgrades and add-ons at various locations throughout museum (not at Box Office) via cash and credit card transactions.
  • Arrive to work on time.
  • Other duties as assigned.
  • Comply with the museum's health and safety protocols.

Skills and Experience:

  • Bilingual a plus (Spanish/English).
  • Strong interpersonal and communication skills in order to speak to visitors and colleagues.
  • Able to adjust to changing workflow from slow to a fast pace working environment.
  • Alert and able to respond quickly in an emergency.
  • Interest in science and history.
  • Excellent customer service skills.
  • Relevant volunteer or work experience is preferred.
  • Proven track record of reliable punctuality and attendance.

Qualifications:

  • At least 16 years of age.

Working Conditions and Physical Demands:

  • Available to work 2-3 days a week, including Tuesday evening, Saturday and/or Sunday.
  • Available to occasionally work special event evening shifts.
  • Able to in be in both stationary and circulating positions throughout a shift for long periods of time.
  • Although not required in all work stations, a limited number of shifts require staff to stand throughout the day. Shifts in the Giant Screen Theater and Planetarium require the ability to ascend and descend stairs.
  • Moderate physical activity required to move racks of 3D glasses, laptops, scanner, ticket stock, ticket printers.
  • Able to operate a desktop computer, mobile computer, scanner or other technical equipment.

Perks of Working at HMNS Include:

  • Free individual-level HMNS Membership.
  • Free admission to museum exhibits, Butterfly Center, Planetarium, Giant Screen Theater and satellite facilities.
  • Discounted programming including museum summer camp.
  • Free staff parking.
  • Flexible scheduling.
  • Predominately daytime hours (some evenings may be required).

Application Instructions:

  • Online -
  • Hard Copy - Print complete and mail to: HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030; or drop off in person at the Museum Service desk

Aplicaciones en espaol tambin disponibles. Enve el formulario de solicitud completo y el currculum opcional de una de las siguientes maneras:

  • En lnea -
  • Copia impresa - Imprimir completar y enviar por correo a: HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030; o dejar en persona en el mostrador de Servicio del Museo

No phone calls, please. HMNS does not respond to inquiries regarding application status.

The Houston Museum of Natural Science is an EEO Employer. Houston Museum of Natural Science, 5555 Hermann Park Drive, Houston, Texas 77030

Houston Museum of Natural Science
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative, Visitor Services Dept. in Houston, TX vacancy
  •  ...Customer Service Representative The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses...  ...is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state... 
    Suggested
    Work at office
    Local area

    GFL Environmental

    Houston, TX
    18 hours ago
  •  ...Entry-Level Customer Service Representative Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics...  ...). You will interact directly with customers and visitors, professionally addressing inquiries and coordinating order... 
    Suggested
    Work at office
    Local area
    Flexible hours
    Weekend work

    Legal Disclaimer

    Houston, TX
    1 day ago
  • The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch...  ...whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct... 
    Suggested
    Full time
    Temporary work
    Work at office
    Local area
    Immediate start
    Flexible hours
    Shift work

    Summit-Fire-

    Houston, TX
    4 days ago
  • $20 per hour

    Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients, ensuring their printing, production, and graphic communication needs are... 
    Suggested
    Full time
    Work at office

    ABC Imaging

    Houston, TX
    1 day ago
  •  ...Customer Account Specialist The Customer Account Specialist-...  ...experience while being the representative of management to others. Provides...  ...improvements, overseeing visitors and training of new hires. This...  ...responses as per the Service Level Agreement. Request support... 
    Suggested
    Local area

    Atmus Filtration Technologies

    Houston, TX
    1 day ago
  • $17 - $19 per hour

     ...Call Center Customer Service Representative I Spruce Power THE POSITION: Call Center Customer Service Representative I We’re looking for a motivated and results-driven Call Center Customer Service Representative. This role serves as the first point of contact for Spruce... 
    Full time
    Work at office
    Monday to Friday

    Spruce

    Houston, TX
    2 days ago
  • $65k

     ...Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a...  ...brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets... 
    Full time
    Flexible hours

    The Briggs Agencies

    Houston, TX
    4 hours ago
  •  ...Call Center Representative Join Our Mission to Build Healthier Communities! Position: Communication Representative Organization...  ...equivalent Bilingual in Spanish? That's a big plus! Customer Service Experience A confident, friendly phone voice Quick... 
    Flexible hours

    MyCHN

    Houston, TX
    1 day ago
  •  ...Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our...  ..., and applied behavior analysis (ABA) services. Our culture promotes authenticity,...  ...degree is preferableMinimum 2-3 years customer support experience and at least 1 year... 
    Permanent employment
    Full time
    Temporary work
    Local area

    Ivy Rehab

    Houston, TX
    3 days ago
  •  ...Call Center Mortgage Sales Representative – Leads & Training Provided Location: Houston, TX (Westchase) Job Type: Full-Time | In-Person Company: Lock It Lending (Powered by Swift Home Loans) About the Role Lock It Lending is building a high-volume mortgage call center... 
    Full time
    Work at office

    Lock It Lending

    Houston, TX
    1 day ago
  •  ...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries... 

    Professional Moving & Storage INC

    Houston, TX
    2 days ago
  • $850 per month

     ...As an Inside Sales Representative will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry. Responsibilities:... 
    Work at office
    Local area
    Flexible hours
    Afternoon shift

    KSI Collision Parts

    Jersey Village, TX
    3 days ago
  • $16 per hour

     ...Pho Prime, LLC is looking for a Part-Time Call Center Representative based in Texas. The role involves providing high-level customer service by assisting customers with orders and inquiries. Candidates must have a personal PC with Windows 10 or 11, minimum 8GB RAM, and... 
    Part time
    Remote work
    Weekend work
    Afternoon shift

    Pho Prime, LLC

    Houston, TX
    5 days ago
  •  ...currently seeking a Part-Time Call Center Representative for our Call Center Department. This...  ...addition to providing first rate member service, the Call Center Rep is accountable for...  ...need to have a minimum of one year customer service experience and flexibility to work... 
    Full time
    Temporary work
    Part time

    First Community Credit Union (TX)

    Houston, TX
    4 days ago
  •  ...Customer Service Representative Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Once selected for the Customer Service Representative position in SSA, you will... 
    Work at office

    Social Security Administration

    Houston, TX
    1 day ago
  •  ...Job Opportunity: Call Center Representative Location: 17320 Katy Freeway, Ste 125, Houston...  ...calls and making outbound calls to assist customers with their inquiries or concerns....  ...transactions. Offering excellent customer service with a friendly and professional... 
    Full time
    Local area

    Universal Fidelity LP

    Houston, TX
    4 days ago
  •  ...Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading...  ...to our core mission which is enhancing our customer's experience. Position Summary: The Titles Call Center Representative is responsible for handling a high volume of... 
    Work at office
    Monday to Friday
    Shift work
    Weekend work

    First Investors Financial Services, Inc.

    Houston, TX
    1 day ago
  •  ...DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA, Veterans Preference does not apply.... 

    US Government Jobs

    Houston, TX
    1 day ago
  •  ...Call Center Representative The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties & Responsibilities: Ensure that customers understand... 
    Work at office

    Farouk Systems

    Houston, TX
    4 days ago
  • $17 - $20 per hour

     ...Overview: We are seeking dependable and adaptable Call Center Representatives to join our Houston, TX onsite team. In this role, you will...  ...-volume inbound and outbound calls, ensuring exceptional customer service and communication. We're looking for candidates who can... 
    Hourly pay
    Full time
    Local area

    Ultimate Staffing

    Houston, TX
    3 days ago
  •  ...BDC (Business Development Center) Representative Our South Houston Nissan Dealership is hiring...  ...: Interacts with dealership customers and prospects via telephone, email, social...  ...support and information on products or services. Responds to customer inquiries in a... 

    Central Automotive Group

    Houston, TX
    2 days ago
  •  ...looking for a highly skilled call center representative to join our client's team, managing a...  ...Responsibilities: Receives Inbound calls from customers and branches to support all lines of...  ...excellent and professional customer service in a fast-paced environment at all... 
    Work at office

    Velocity Flex

    Jersey Village, TX
    3 days ago
  • $14 per hour

     ...& Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30... 
    Full time
    Temporary work
    Casual work
    Work at office
    Monday to Friday

    Perdue, Brandon, Fielder, Collins and Mott L.L.P.

    Houston, TX
    2 days ago
  • $19 - $23 per hour

     ...Receptionist - Customer Service Representative Texas Truck Center is actively seeking a receptionist to fulfill our customer service needs. The ideal candidate will have a passion for taking on rewarding and challenging opportunities where the end result is customer delight... 
    Hourly pay
    Full time
    Temporary work
    Monday to Friday

    Texas Truck Center

    Houston, TX
    3 days ago
  • Restaurant Staff Dept Shell 1 Restaurant Staff Dept Shell 1 Dhanani Group

    Dhanani Group

    Houston, TX
    2 days ago
  • The Visitor Services Associate serves as a key representative of Holocaust Museum Houston and plays an essential role in creating a welcoming, informative, and...  ...professional, courteous, and knowledgeable customer service to Museum visitors and guests Sell admissions... 
    Part time
    Work at office
    Weekend work
    Day shift
    Afternoon shift

    Holocaust Museum Houston

    Houston, TX
    4 days ago
  • Houston Transitional Care is seeking a Receptionist in Houston, Texas. The role involves greeting visitors, answering phones, and performing administrative tasks. Candidates must possess at least a high school diploma and previous experience in an administrative capacity... 

    Houston Transitional Care

    Houston, TX
    3 days ago
  •  ...Bilingual Call Center Representatives MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations...  ...across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing... 
    Remote job
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Shift work

    Valor VIP

    Houston, TX
    18 hours ago
  •  ...Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed. This...  ...Offer customers detailed information about our products and services. Enter new customer information into our system. Update... 

    The Jenkins Organization

    Houston, TX
    a month ago
  •  ...callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns...  ...; Strong written and oral communication skills; Strong customer service skills; Ability to handle confidential and sensitive... 
    Work at office

    Asian American Health Coalition of the Greater Houston Area

    Houston, TX
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative, Visitor Services Dept.. Be the first to apply!