Workplace Assistant

Workplace Assistant

The workplace assistant is the first point of contact for employees, candidates, customers, and vendors. This role provides front-desk coverage, visitor management, workplace & facilities support, and administrative coordination to ensure a safe, welcoming, and well-operated office environment. This position also supports day-to-day office operations and facilities coordination, helping maintain workplace functionality, address routine issues, and ensure continuity of operations in a high-visibility, professional setting.

Responsibilities

• Serve as the first friendly point of contact; greet visitors and manage check-in processes to ensure a professional, warm and welcoming experience
• Maintain office readiness, including cleanliness, organization, and overall presentation
• Coordinate visitor management processes, including pre-registration and compliance with security protocols
• Partner with Security to manage access, visitor flow, and adherence to onsite policies
• Support day-to-day office operations, including office supplies, mail distribution, F&B re-stock and general administrative coordination
• Coordinate and oversee facilities needs, including minor repairs, preventative upkeep, and vendor engagement for routine services
• Monitor, track, and escalate operational and facilities-related issues to appropriate stakeholders, ensuring timely resolution
• Assist with onboarding and offboarding by ensuring workspace readiness and supporting basic setup and orientation logistics
• Support meetings and events through coordination of room setup, catering, and space readiness
• Track recurring issues and provide feedback to Workplace and Facilities to improve office operations
• Perform a range of administrative tasks to support overall office efficiency and day-to-day operations

Qualifications

• Proven ability to manage front-facing responsibilities with professionalism, including greeting visitors, handling inquiries, and maintaining a positive organizational image
• Strong organizational and coordination skills, with experience managing schedules, appointments, and multiple priorities simultaneously
• Excellent written and verbal communication skills, with the ability to interact effectively across teams and with external stakeholders
• Detail-oriented with the ability to track, manage, and follow up on tasks, projects, and administrative processes
• Experience supporting operational workflows, including data entry, documentation, and cross-functional coordination
• Proficiency in workplace tools and systems, including Slack, Microsoft Teams, Envoy, Confluence, and Microsoft Excel
• Familiarity with submitting and managing facilities requests and handling basic IT support requests or ticketing systems
• Ability to work independently while also collaborating effectively in a team environment
• Strong problem-solving skills and adaptability in fast-paced or dynamic settings
• Customer-service mindset with a focus on responsiveness, professionalism, and efficiency
• Prior experience in administrative, coordination, or specialist-type roles preferred

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company's success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office