Service Desk Specialist

Location / Schedule Hybrid schedule with 4 days/week at our corporate office in Lake Forest, IL. Local Northern IL/Southeast WI candidates only! Consumers Credit Union (CCU) is looking for a Service Desk Specialist to join the Tech department! This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment. This is a great opportunity for someone who is tech focused, detail-oriented, and enjoys working with a variety of applications. Main Duties and Responsibilities Install, support, and manage hardware, software, and network components to maintain a stable computing environment. Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications. Support and maintain devices such as scanners, receipt printers, check printers, and document printers. Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training. Document system changes in the intranet, service desk ticketing system. Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards. Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability. Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate. Qualifications Associate’s Degree or completion of specialized tech courses is preferred. 3+ years of work experience in PC usage, hardware/software support or related is preferred. For this early career position, the team will consider 1+ year of experience if you have basic knowledge of providing Level 1 support. Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, iOS and Android, networking devices including VPN and Wi‑Fi. Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable. Critical thinking and problem-solving skills. A self-starter with the ability to work independently. Ability to perform physical tasks including frequent bending and lifting of equipment up to 30 lbs. Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30 AM – 6:15 PM, Rotating Saturdays: 8:00 AM – 2:00 PM. Compensation The salary range for this role is $20.16 to $30.24 per hour. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. Benefits Eligible employees may participate in medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20. Equal Opportunity Employer CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, and any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr