Customer Support Supervisor

Supervise the Customer Support team to ensure we are creating value for our customers as single point of customer interface; translate demand into purchase requirements and manage through to invoice.

Who We Are

Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives-helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide

What You'll Do

As a Customer Support Supervisor, you will supervise the Customer Support team to ensure we are creating value for our customers as single point of customer interface; translate demand into purchase requirements and manage through to invoice. Other duties include:

• Forward communicate issues pertaining to their orders, resolve problems, understand wants vs. needs, manage and improve customer relationship.
• Supervise customer accounts & customer support associates assigned to various accounts.
• Manage designated Customer Accounts - Joint Ventures & Wholesale Customers
• Translate customer demand requirements into purchase requirements
• Create & process SAP sales order cycle through customer invoice
• Prioritize customer requirements, reviewing alternative inventory options by working with cross functional teams across Dyno Nobel
• Improve current internal processes in order to increase customer satisfaction and streamline processes
• Maintain Open/Past due Order reporting- ensuring team are managing administrate elements of orders
• Schedule and hold Customer Service daily stand up meetings - forward communicate (to business and customers) any issues as they arise
• Provide customer specific input / commentary into Sales & Operating Planning cycles
• Manage SAP sales order cycle - goods issues/receipts specific to each North American site.
• Timely reconciliation of inventory at each site is required following the completion of daily sales activities
• Work with AP/AR to resolve Customer issues with Payments acting as signal customer focal point
• Verification of customer pricing prior to creating the invoice for the customer
• Complete Credits, debits & Price Variance's - following the correct approvals procedure

What We're Looking For:

• Bachelor's degree in a business related field preferred.

• 3+ years related experience may be considered for some required education.3+ yrs customer service experience in a non-call center environment.

• 1+ year experience supervising others.

• Experience using ERP (Enterprise Resource Planning) business systems, SAP preferred

• Computer literacy in Microsoft products such as; Microsoft 365, Teams, Word, Excel, etcProfessional verbal and written communication skills.

• Must be willing to undergo and pass an ATF background check as required to be a possessor of explosives.

• Ability to develop strong relationships with customers and joint ventures

• Positive attitude, friendly demeanor, and a team player

What We Offer:

• 3 weeks annual paid vacation + 12 paid holidays + PTO days
• Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
• Matching 401K
• Generous tuition reimbursement program
• Generous paid parental leave
• Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People - Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

* Dyno Nobel does not accept unsolicited agency resumes without prior contract agreements for specified role. Agencies should not forward resumes to our jobs alias, Dyno Nobel employees or any other organization location. Dyno Nobel is not responsible for any agency fees related to unsolicited resumes.*