Spa Front Desk Concierge - Part Time

Spa Front Desk ConciergeBlack Desert Resort, located in the dramatic landscape of Southern Utah, is an ultra-premium destination for luxury, relaxation, and wellness. The resort's world-class spa delivers an immersive experience centered on renewal, connection, and personalized care. The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey.The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting.Onsite: Black Desert Resort – Spa Shift & Schedule Availability: Year-Round / Part-Time Pay Rate: $16– $18/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.Why Join Us:Competitive Salary and Benefits: 401K with company match, employee dining room, exclusive resort discounts, and employee complimentary hotel stay program.Dynamic Work Environment: Work in a premier spa setting contributing to a team focused on service and hospitalityCareer Growth: Opportunities for professional growth and advancement in the hospitality industry.Key responsibilities including but not limited to:Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilitiesAnswer phones and respond to guest inquiries in a professional and timely mannerSchedule, modify, and confirm appointments using spa management softwareMaintain a working knowledge of spa services, providers, availability, and retail offeringsOffer personalized recommendations based on guest needs and preferencesProcess payments, gift card transactions, gratuities, and retail sales accuratelyAssist with locker room and relaxation lounge oversight, ensuring cleanliness and readinessCommunicate special requests, service delays, or guest preferences to spa providersHandle guest issues or complaints with discretion and escalate to management when necessaryMaintain inventory of robes, amenities, and retail displaysUphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environmentAttend mandatory orientations and trainings.Perform other duties as assigned.Preferred Qualifications and Skills :1+ year of front desk, concierge, or spa experience preferredKnowledge of spa services and wellness products a plusStrong communication and guest service skillsProficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)Professional appearance and demeanorAbility to work in a calm, yet demanding, potentially high-pressure structured environmentFlexible availability including evenings, weekends, and holidays