IT INFRASTRUCTURE SERVICES MANAGER

Job Description

Job Description

Overview

BI is one of the leading technology companies in Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Responsibilities

Summary

The IT Infrastructure Services Manager leads the design, deployment, and support of cloud and on-premises infrastructure, including networks, servers, and telecom systems. Manages a team of DevOps, Network Engineers, and Telecom personnel, and is accountable for the availability, scalability, and security of IT infrastructure services. Ensures adherence to established incident and change management processes and partners with IT Support, Applications Support, security, software development teams, and other IT stakeholders to design and deploy new systems, optimize system performance, ensure uptime, streamline software releases, and advance automation through infrastructure as code.

Primary Duties and Responsibilities

• The IT Infrastructure Services Manager oversees the administration, maintenance, and optimization of core customer facing and internal business applications and infrastructure.

• WAN/LAN, firewall policy, remote office buildouts, carriers and circuits, and the voice/contact center platform.
• Ensures 99.9% uptime for mission critical systems, proactively monitoring and resolving performance issues.
• The IT Infrastructure Services Manager ensures the remediation of scan and pentest findings within service level agreements
• Supports change and release management in accordance with software development best practices and the change advisory and approval board.
• Leads the team in incident response, troubleshooting, and root cause analysis for system outages.
• Manages network and systems performance, applying best practices for optimization, security, and scalability.
• The IT Infrastructure Services Manager leads monitoring, capacity planning, and asset lifecycle management for Server and Network infrastructure.
• Provides subject matter expertise on all IT cloud and on-premise infrastructure related technical issues.
• Ensures IT Infrastructure teams follow and enforce security and compliance requirements, including SOX, SOC 2, CJIS, and FedRAMP.
• The IT Infrastructure Services Manager supports the architecture, build, and software deployment activities for customer-facing applications and ensures continuous delivery
• Aligns the team priorities and processes with the overall business strategy, budget, and service level agreements.
• Manages task delegation, mentoring, dispute resolution, performance management, and recruitment.
• Identifies risks and communicates status of IT services, Project updates, and key performance indicators (KPI) to key stakeholders.
• Evaluates, recommends, and drives the implementation of new technologies and applications that supports the overall business strategy and technology improvements.
• Ensure backup, disaster recovery, and redundancy plans are implemented and managed for business continuity.
• Serve as a backup for technical disciplines within the scope of infrastructure services.
• May require on-call support for critical outages.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• Bachelor’s Degree in Information Systems, Computer Science, a related Engineering field, or equivalent experience.

• Production public cloud experience; three (3) years AWS or Azure preferred.
• At least three (3) years of leading infrastructure, DevOps, network, or telecom teams.
• At least five (5) years of enterprise infrastructure experience in at least two of networks, systems/cloud, telecom/voice.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• At least three years of AWS experience preferred, along with CI/CD, Terraform/CloudFormation, Fortinet/Cisco/SD-WAN, cloud VOIP and SIP/carrier management, Windows/Linux administration, ITIL, and relevant certifications (e.g., AWS, CCNP, CISSP, ITIL).
• Working knowledge of IT security compliance frameworks such as NIST SP 800-53, SP 800-171, SOC 2, or CMMC.
• Strong management, mentoring, and leadership skills.
• Ability to thrive in a fast-paced technical environment.
• Effective communication and collaboration skills with internal and external stakeholders.
• Ability to describe technical problems and solutions to engineers and management.
• Ability to maintain confidentiality with regard to sensitive and proprietary information.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment
• Some work after normal business hours and on the weekends may be required during major implementations. Close vision at 20 inches or less, ability to identify and distinguish colors to build and maintain computer equipment.
• Ability to lift up to 50 pounds to build and move computer hardware.

BI Incorporated