Administrator of System Excellence & Operations

Administrator of System Excellence & Operations

Porter, MN $124,999 - $165,999 a year

Full Time

Job Summary: This strategic leadership role is dedicated to advancing organizational performance, optimizing operational systems, and enhancing the patient experience within a regional healthcare setting in the Midwest. The Administrator of System Excellence & Operations leads process improvement initiatives, project management efforts, and leadership development programs to cultivate a culture of continuous improvement and excellence.

Key Responsibilities

• Patient Experience Oversight: Lead initiatives to boost patient satisfaction and engagement by collaborating with clinical and administrative teams to streamline care delivery and service touchpoints. Monitor and enhance patient experience metrics aligned with organizational goals. Ensure timely and accurate submission of experience data to regulatory programs such as CMS Inpatient and Outpatient Quality Reporting, Value Based Purchasing, Anthem Scorecard, Leapfrog, Healthgrades, and ACHC.
• Systems Excellence: Drive the implementation of performance excellence frameworks across departments, integrating Lean Six Sigma and other methodologies to improve operational efficiency. Align systems with strategic objectives and regulatory standards by developing and managing a comprehensive performance excellence framework.
• Process Improvement: Identify and prioritize opportunities for process optimization. Facilitate cross-functional improvement teams and promote a culture of innovation and accountability in operational practices.
• Project Management: Oversee strategic and operational projects from initiation through completion. Develop project charters, timelines, and resource plans in collaboration with stakeholders. Track progress, mitigate risks, and ensure timely delivery of project goals.
• Leadership Development: Conduct annual training needs assessments and develop leadership development programs. Mentor emerging leaders and support succession planning efforts. Maintain internal communications to promote awareness of development opportunities.

Qualifications

• Bachelor's degree in healthcare administration, business, or a related field (Master's preferred).
• Minimum of 7 years of experience in hospital operations, performance improvement, or leadership development.
• Proven success managing cross-functional teams and driving organizational change.
• Certification in Lean Six Sigma or equivalent is preferred.

Collaborates closely with management councils, medical staff, department directors, and associates. Acts as a key liaison between operational teams and executive leadership.

First shift, full-time position with a 40-hour workweek.