HVAC Maintenance Technician

Residential HVAC Maintenance Technician

At Hoover, we're more than a home services company—we're a team committed to quality, growth, and serving our community. As a trusted local business, we've built our reputation through exceptional workmanship, ongoing training, and a strong commitment to our employees.

We're looking for a skilled, customer-focused Residential HVAC Maintenance Technician who takes pride in delivering outstanding service and building lasting relationships with homeowners.

Compensation & Benefits

$23–$28/hour DOE • Medical, Dental, and Vision Insurance • Prescription Drug Coverage • Employee Assistance Program (EAP) • Company-Matched 401(k) • Life Insurance • Paid Time Off • 6 Paid Holidays • Biweekly Pay • Company Vehicle, Gas Card, iPad, and Uniforms Provided • Dispatch from Home • Monday–Friday Schedule with On-Call Rotation • Weekly Technical and Professional Development Training • NB Fitness Discount

Responsibilities

• Diagnose and troubleshoot residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats • Perform comprehensive whole-home safety inspections (60–90 minutes per visit) • Educate homeowners on system performance, maintenance needs, and repair recommendations • Recommend system upgrades, indoor air quality solutions, and preventative maintenance options when appropriate • Prepare accurate estimates, invoices, and documentation using ServiceTitan • Participate in ongoing technical and customer service training

Performance Expectations

• Complete 3–4 maintenance appointments per day • Maintain a 60%+ conversion rate on recommended services • Conduct thorough safety inspections on every call • Support membership plan growth • Maintain a callback rate below 3% • Deliver a consistent 5-star customer experience

What Makes You a Great Fit

• Accountable, dependable, and committed to quality work • Professional with excellent communication and customer service skills • Coachable, team-oriented, and eager to learn • Integrity-driven and committed to doing the job right the first time • Organized and able to maintain a clean vehicle and work environment • Technically skilled with strong problem-solving abilities • Growth-oriented and comfortable presenting solutions that benefit homeowners

Requirements

• Minimum 1.5 years of residential HVAC experience • Strong diagnostic and troubleshooting skills • Valid driver's license • Familiarity with ServiceTitan preferred • Boiler experience preferred • EPA Certification preferred