Clinical Supervisor - Arrowhead Emergency Department

Clinical Supervisor - Arrowhead Emergency Department Department: PCH-NW | Emergency Department Location: Glendale Shift: (Days Vary), Nights, 7pm-8:30am Category: Nursing Posting #: 1012243 Employee Type: Full-Time Position Summary The Nursing Services Supervisor coordinates shift operational flow in conjunction with organizational and departmental strategic goals, objectives, and standards and is the hospital’s clinical representative/resource for patients, families, and the healthcare team, at both the unit and organization levels. This position provides clinical leadership of patient care services and directs supervision of nursing and support staff to ensure consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory, and professional standards and requirements. Provides clinical leadership with accountability in promoting quality patient care and an engaging work environment, during the assigned shift. Position Duties Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family‑centered care is delivered in an efficient work environment. Manages patient throughput – balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families. Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs. Monitors unit environment – ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment. Staffs, schedules, and appropriately uses nursing and support staff. Documentation – updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real‑time environment, maximizing resolution prior to the end of the shift. Provides a report to the on‑coming Nursing Services Supervisor or designee, including the status of patient throughput, staffing processes, unit environment, schedules, occurrence reports, patient/family concerns, and quality indicators. Collaborates with manager to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership. Demonstrates and promotes clinical leadership – serves as a clinical and systems expert with nursing and interdisciplinary team members in the assessment, development, implementation, and evaluation of the age‑specific individualized patient/family‑centered plan of care and documented actions. Accountable for promoting a culture of learning, resulting in staff/team development and retention. Aligns and manages outcome metrics to achieve department/organization outcomes. Identifies, facilitates, and leads department and organization performance improvement projects that enhance patient care delivery systems, staff, patient, family, and customer satisfaction. Ensures timely completion and investigation of occurrence reports; proactively identifies patient safety risks and participates in risk‑avoidance strategies. Provides active accountability for key operational functions, including patient safety issues, timely resolution of complaints, quality improvement initiatives, survey preparation, and patient/family satisfaction follow‑up. Demonstrates sound stewardship of financial resources – collaborates with the team to meet department/organization financial goals. Serves as the daily operational resource to staff and in the management of supplies and equipment. Takes personal responsibility to adhere to department/organization policies and procedures, compliance and regulatory agency requirements. Collaborates with leadership team to develop, review, revise, and implement evidence‑based policies and procedures on an ongoing basis, to assure department consistency and compliance with hospital standards, safety and accrediting bodies including Joint Commission, OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals. Mentors staff to ensure the fundamental values of the American Nurses Association Code of Ethics in nursing are operationalized into daily clinical practice/teaching activities and work environment. Supports a work environment that focuses on staff, customer, and patient/family through safe and effective communication. Develops leadership skills among staff, including critical thinking, problem solving, engagement, and career advancement. May participate in the hiring process – interview and unit/organization integration. Monitors staff performance and provides direction, coaching, recognition, counseling, and disciplinary action as appropriate utilizing just‑culture concepts/processes. Collaborates with other departments, healthcare professional team members to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved. Demonstrates the ability to lead decisions that reflect organizational standards and values – utilizes the Shared Governance process. Utilizes the chain of command to communicate in real time patient care, staff, family, and visitor concerns and outcomes. Performs miscellaneous job‑related duties as requested. Position Qualifications Education Associate’s Degree in Nursing or Bachelor’s Degree in Nursing – required. Bachelor’s Degree or higher in a healthcare‑related field – preferred. Experience Two (2) years of nursing experience OR demonstrated competence in a bedside nursing role – required. One (1) year of supervisory or lead experience – preferred. Experience with pediatric patient populations – preferred. Additional Requirements Current Arizona RN license or RN Compact license with multistate privileges, in compliance with the Arizona State Board of Nursing licensure requirements – required. Current BLS certification for Healthcare Providers from the American Heart Association prior to start date – required. Current PEARS, PALS, or NRP certification from the American Heart Association or must be obtained within 9 months of hire – required. Current and valid nursing certification in clinical nursing expertise or must be able to obtain within one year of eligibility – required. Physical Requirements & Occupational Exposure/Risk Potential Physical – frequently, occasionally or constantly, including sensing textures and temperatures, fine motor skills, hearing, pushing/pulling, reaching, sitting, standing, stooping/crouching/kneeling/crawling, talking, walking, near/far vision, color discrimination, keyboard/mouse/computer use, lifting up to 35 pounds, and lifting more than 35 pounds. Occupational Exposure – inside office environment, airborne communicable diseases, bloodborne pathogens or bodily fluids, fumes or airborne particles, radiation, toxic or caustic chemicals. #J-18808-Ljbffr Phoenix Children's Hospital, Inc.