Pharmacy Tech: Customer Support Specialist (Temp-to-Perm)

Certified Pharmacy Tech, must have 2+ years of recent pharm tech experience Cary NC Schedule: Monday to Friday 11:30am-8pm is the shift but the training is from 9am-6pm every day on site. Training is usually a couple months temp to perm Pay Rate: $ 22/hr Purpose The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Essential Duties and Responsibilities

• Primary resource for outbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
• Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

• One year or more of call center experience
• Experience working with management information systems to effectively address customer needs
• Proficiency in Microsoft applications
• Excellent verbal and written communications
• Must be able to show empathy when talking to patients
• Professional telephone manner
• Strong attention to detail
• Customer service experience preferred
• Medical office experience / knowledge of medical terminology preferred
• Training is on site from site 9am – 6pm.
• Permanent schedule from 11:30am – 8pm, Monday – Friday
• This is a temporary to permanent hire position for people who meet metrics and attendance policies.
• Possible rotating Saturdays once a month with a weekday off.
• Hybrid schedule possible after 90 to 120 days when metrics and attendance guidelines are met.

• CSM
• J-18808-Ljbffr CornerStone Medical