General Manager

ABOUT US: The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events. ROLE SUMMARY: We're excited to bring our flagship Delilah brand to NYC! Lady Delilah, opening fall 2026, is seeking a General Manager with significant, seasoned experience in fine dining and high-volume establishments. The GM will oversee day-to-day operations while providing strategic guidance, coaching leadership teams, and partnering closely with corporate departments to drive operational excellence and elevate the guest experience. The ideal candidate is forward-thinking, hands-on, and passionate about fostering a high-performance culture rooted in hospitality and accountability. RESPONSIBILITIES: Provide high-level leadership and mentorship to all venue leaders, including Assistant General Managers, Floor Managers, and key department heads. Collaborate with corporate Operations Directors and Human Resources on strategic initiatives, performance goals, and compliance standards. Maintain exceptional service standards while continuously improving operational systems, guest experience, and profitability. Oversee scheduling, labor management, and financial controls to align with budgeted KPIs and company expectations. Manage and respond to complex guest concerns with a solutions-driven, hospitality-first approach. Serve as the escalation point for sensitive employee matters, ensuring proper documentation and alignment with HR protocols. Lead all pre-shift meetings, venue trainings, and performance management processes, fostering a culture of excellence, accountability, and development. Ensure consistent and compliant food safety, labor, alcohol service, and cleanliness standards across all shifts. Partner with the recruitment team to attract and retain top talent, and lead hiring efforts for leadership-level roles. Represent the brand with integrity, professionalism, and consistency in all internal and external communications. Be physically present during peak service hours and high-impact events to support team execution and guest satisfaction. Other tasks as assigned REQUIREMENTS: 7+ years of leadership experience in upscale or fine dining, with at least 4 years in a multi-manager or GM capacity Must have a Manager-level Food Handlers Card Demonstrated ability to lead large teams, develop emerging leaders, and build strong operational systems. Strong knowledge of both front and back of house operations, including labor law compliance, POS systems, and cost controls. Excellent problem-solving skills and ability to manage competing priorities under pressure. Charismatic, approachable, and professional with a strong presence on the floor. Flexible schedule, including nights, weekends, and holidays as needed. Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs. JOB DETAILS AND BENEFITS: Full-time, exempt leadership role Health, dental, vision, and life insurance with company contribution (available after 60 days) Flexible paid time off policy Opportunity to grow within one of the most dynamic hospitality groups in the country #J-18808-Ljbffr