Clinical Service Representative III - Pediatric Multidisciplinary Diagnostic & Training Program (MDTP)

Classification Title:

Clin Svc Representative III

Classification Minimum Requirements:

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

The Department of Pediatrics is hiring a full-time Clinical Service Representative III position at the University of Florida Multidisciplinary Diagnostic and Training Program (UF MDTP). This position provides comprehensive programmatic support for the UF MDTP grant and for clients, ensuring efficient daily operations and high-quality compliant services to all clients.

UF MDTP is one of six regional Florida Diagnostic & Learning Resources System (FDLRS) Multidisciplinary Educational Services Centers that serve children and youth with complex learning, behavioral, and medical problems, their parents, teachers, and schools.

About this role:

• Receives and processes incoming referrals and related PHI records and maintains client referral logs and other tracking systems.
• Coordinates client appointments by scheduling evaluations and consultations, prepares and distributes appointment correspondence, maintains the MDTP appointment calendar, and prepares client charts and related documentation for appointments.
• Greets and checks in clients and families, facilitates completion of required authorizations and other paperwork as necessary to support grant deliverables.
• Provides support to clinicians following evaluations/consultations related to retention of evaluation protocols, reports, and consultation records for grant activities that occur in the clinic and offsite/in districts. This requires a firm knowledge of HIPPA and program policies/procedures for on-site and off-site work related to consents, evaluations, and report routing. 
• Routes reports, as allowed per completed PHI forms, release to parents, schools/districts, and/or other agencies and requires strict following of procedures related to documentation of all release of records.
• Shares expertise and acts as team leader; trains and mentors clinic program assistants/student workers within MDTP; instructs program assistants/student workers as needed regarding program procedures and daily tasks and makes recommendations for improvement in internal policies & procedures.

Expected Salary:

$21.00 per hour

Required Qualifications:

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

• Bachelor’s degree in related field
• Ability to drive within the north-central Florida service region, as needed for grant deliverables
• Ability to work with diverse groups, collaborate effectively with others, and demonstrate flexibility to problem-solve
• Experience and proficiency with industry-standard computer applications
• Ability to use technology effectively
• Excellent oral and written communication skills
• Excellent time management and organizational skills
• Commitment to professional growth and continuous improvement of knowledge and skills
• Bilingual with Spanish language proficiency.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No