Client Services Manager

Job Description: Join GardaWorld as a Security Client Services Manager – Where Service Excellence Meets Impact! As a Security Client Services Manager,you’llbe the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflectsGardaWorld’sreputation as the industry’s premier security partner. In this role,you’llchampion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight. We’relooking for a leader who not only understands numbers but also understandspeople, whocan interpret financial reports, build credibility quickly, and consistentlydemonstratehonesty, reliability, and professionalism. Ifyou’reready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader. What’sin it for You Competitive Salary:$60,000/ year + $500 monthly auto allowance Work Site Location: Memphis, TN and surrounding market Set Schedule:Monday through Friday, 8:00 a.m. To 5:00 p.m. This position canrequire working long hours and on weekends. Position is on-call 24/7. Comprehensive Benefits:Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. Career Growth:Career growth opportunities at GardaWorld Travel:Daily in-person visits to various client sites throughout the market. Your ResponsibilitiesasClient Services Manager Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards Develop andmaintaineffective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction Participate in the recruitment,selection, orientation, training, and continual development of staff assigned to the accounts Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance,evaluatingproficiencyensuring compliancetocontract specifications as well as GardaWorld policy,providing assistancewhen necessary, andinitiatingcorrective action asrequired Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit Assistin the development and implementation of staffing schedules, budgets, payroll, and other reports Ensure 100% compliance with all federal, state,and local regulations in assigned accounts. Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts. Recommendnew approaches, policies,and procedures to effect continual improvements in efficiency ofthedepartment and services performed. Ensure progressive discipline is followed on all corrective actions. Perform other duties as assigned. (Must always be included) Your Qualifications : Authorized to work in the United States Able to pass an extensive screening process A college degree in business or a related field, or equivalent work experience Avalid driver's license andmaintaina driving record that meets company vehicle and insurance eligibility standards. Minimum 1+years security management experience; 3+years preferred Must have experience overseeing multiple sites Must have leadership experience Your Skills and Competencies: Operational Oversight & Accountability Client-Centric Communication & Relationship Building Team Leadership & Performance Management Attention to Detail & Situational Awareness Administrative & Analytical Proficiency People - Oriented GardaWorld: Make the World a Safer Place In the United States, GardaWorld Securityremainsthe only guarding security company to be Certified by Great Place to Work.This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services toprovideequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disabilityin accordance withapplicable federal laws. In addition, GardaWorld Security Servicescomplies withapplicable state and local laws governing nondiscrimination in employment.This policy applies to all terms and conditions of employment,including, but not limited to,hiring,placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.It is also the policy of GardaWorld Security Services not to honor requests that employees be assignedon the basis ofsex or any other classification protected bylaw, unlesssuch request is based on a bona fide occupational qualification for that assignment. #J-18808-Ljbffr