Boiler Service Technician

Product Support Technician (Boilers)

Watts is reimagining the future of water. We're proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Product Support Technician (Boilers) is responsible for providing technical support of all hydronic and steam boiler and burner related products sold and supported by Taft Engineering which includes proper installation of equipment, factory authorized startups, on-site product training, preventative maintenance, troubleshooting and repairs.

Essential Duties and Responsibilities

• Provide accurate field assessments of newly installed equipment to ensure compliance with local code and manufacturers' recommended installation guidelines.
• Work with the installing contractors (mechanical, plumbing, electrical, and controls) to address all questions and concerns before startup
• Perform factory-authorized startup on newly installed equipment and submit required documentation.
• Provide short technical training for on-site personnel on the newly installed equipment.
• Communicate with customers, contractors, or other service technicians both on-site and via telephone concerning product and service issues.
• Troubleshoot and repair all service-related customer complaints on equipment sold by Taft.
• Work closely with Taft's inside sales and product support teams to review specifications and construction documents to assure proper application of the equipment and controls sold by Taft.
• Complete jobsite walkthroughs to include documentation of existing equipment, measurements, and drawings to assist in retrofit opportunities
• Maintain and keep current on knowledge of the products, techniques, tools, and materials required for proper servicing of equipment.
• Participate in cross-functional, new product, and problem-solving teams as necessary.
• Perform other related duties as assigned.
• Overtime on an as-needed basis.

Qualifications

• Flexible, able to work independently on the job site, attention to detail, and able to learn new products and systems quickly.
• Computer knowledge preferred, and knowledge of appropriate boiler/burner-related standards.
• Ability to work from electrical schematics, drawings, plans, or specifications.
• Possess hands-on skills and knowledge to troubleshoot, test, and complete required repairs and maintenance on commercial HVAC systems (including boilers, burners, motors, automation/controls systems, and associated electrical systems).
• Possess excellent written and verbal communication skills.
• Ability to effectively manage diverse relationships with project team members, including engineers, contractors, clients, and end users.
• Effectively troubleshoot and work through issues as they arise, understanding that every setting is new and different.
• Well organized and detail-oriented.
• Self-starter, takes ownership of the work performed.
• Must have a valid Driver's License. A company vehicle will be provided.

Education and/or Experience

• Associate's Degree, preferred, not required
• HVAC course completion is a plus
• Minimum 3-5 years of previous field experience in the heating and domestic water heating industry required.
• Knowledge of electrical/electronic systems, communications, controls, and hardware is a plus
• Knowledge of installation, operation, and maintenance requirements with steam and gas-fired equipment is a plus

The expected salary range for this position is $41.00 - $48.00 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Physical Demands

• While performing duties of the job, the employee is required to sit, stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and talk and hear.
• Ability to climb ladders, enter confined spaces (when needed), and use rigging equipment
• Employee will occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Travel required – Approx. 10-15% of the time

Work Environment

• Boiler room environments with occasional office environments
• Noise level is minimal with intervals of spikes.
• Required to wear proper PPE and utilize other safety equipment as required while present on job sites and in the shop.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.