9530 - Team Member II FT

Location 1400 Massachusetts Ave,Cambridge, MA, 02138,United States Base Pay $18.00 - $20.00 / Hour Job Category Retail Employee Type Full Time Non-Exempt Description About LidsU and The COOP Lids Sports Group brings sports, fashion, culture, and collegiate pride together through licensed products and memorable retail experiences. LidsU extends that expertise into campus and university retail, pairing enterprise retail capabilities with locally relevant assortments, service, and community engagement. This position supports The COOP retail experience serving the Harvard and MIT communities, including students, faculty, staff, alumni, members, visitors, and fans. Team members are expected to respect The COOP’s heritage and brand while helping create a consistent, modern, and locally relevant experience across its Harvard and MIT stores. Position Summary Provide daily floor and operational leadership, with emphasis on transaction accuracy, cash office routines, inventory support, service, task execution, and Manager-on-Duty coverage. Specific focus areas may vary by store. Principal Duties and Responsibilities Daily Leadership Open or close the store and act as Manager-on-Duty when assigned. Direct work, support breaks and coverage, monitor service levels, and escape concerns appropriately. Coach associates on customer service, transactions, product knowledge, and store procedures. Operational Controls Support cash office, deposits, tender reconciliation, invoices, merchandise payable processes, shipping, receiving, and records as assigned. Help ensure accurate application of The COOP membership benefits and any Harvard -, MIT -, or store-specific tenders, discounts, and transaction requirements. Support inventory counts, discrepancy research, loss prevention, safety, technology, and facilities routines. Customer & Store Support Maintain a visible floor presence and help customers across product categories and services. Support merchandising, replenishment, housekeeping, campus events, and peak-period execution. Maintain working knowledge of all departments to provide flexible coverage. Required Knowledge, Skills and Experience 2+ years of retail, operations, cash office, inventory, or customer service experience preferred. Previous keyholder, lead, or supervisory experience preferred. Strong accuracy, judgment, communication, and problem-solving skills. Comfort handling multiple tender types and retail systems. Flexible availability, including opening, closing, weekend, holiday, and peak-period shifts . Physical Demands and Requirements Ability to remain standing and move throughout the store for extended periods. Ability to frequently communicate with customers, team members, and business partners. Ability to operate point-of-sale, inventory, and other retail technology systems. Ability to occasionally lift and move merchandise and supplies up to 50 pounds and use ladders safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email View email address on click.appcast.io . A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids. #J-18808-Ljbffr Lids