Collections Specialist

We are looking for a Collections Specialist to support account resolution activities.This long-term contract opportunity is suited for someone who can communicate professionally, manage sensitive billing matters, and work effectively in a fast-paced branch environment. The position calls for sound judgment, strong follow-through, and the ability to navigate collection-related tasks across healthcare and operational systems.Responsibilities:• Manage outstanding accounts by reviewing balances, contacting appropriate parties, and driving timely resolution of payment issues.• Investigate billing and collection discrepancies, document account activity accurately, and maintain clear records for follow-up actions.• Work with internal teams and external stakeholders to address questions related to healthcare coverage, reimbursement, and account status.• Use available systems and digital tools, including video-based communication when needed, to support efficient account servicing and issue resolution.• Apply established collection procedures while meeting service expectations, compliance standards, and departmental turnaround goals.• Coordinate with offshore or cross-functional support partners to ensure account updates and escalations are handled consistently.• Monitor case progress, identify barriers to collection, and recommend next steps to improve recovery outcomes.• Support process-related activities tied to healthcare programs and payer environments, including TRICARE and HealthCare.gov-related account matters.