Clinical Nurse Supervisor - Full-Time (Park Ridge)

Clinical Care and Health Outcomes Supports delivery of quality clinical care, aligning triage, telephone assessments, home therapies, and patient visits with established guidelines. Assists the clinical team in meeting or exceeding Clinical Integration (CI) goals and managing patient registries. Ensures staff adhere to timely and accurate documentation of all patient care services within AMG wide systems and regulatory standards. Monitors staff compliance with standards of care, policies, procedures, HIPAA, and safety training/certifications. Acts as a role model for a Culture of Safety, contributing to resolution of patient safety events and completing Action and Root Cause Analyses (ACAs/RCA). Uses data to drive process changes and staff education. Leads site clinical integration activities and maintains AMG standing operating procedures. Responds promptly to emergency calls and leads emergency response actions. Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues. Ensures monthly office inspection checklists and required audits are completed on time. Oversees approved site research activities. Ensures timely management of EMR tasks, overdue orders, test result follow‑up, and other patient follow‑up. Holds clinical staff accountable to AMG rooming standards. Patient Satisfaction and Operations Collaborates with manager, director, and physician leadership to maintain a patient‑centered environment, ensuring open access through same‑day appointments, referral coordination, test result reporting, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals. Monitors monthly data, reviews with clinical staff and physicians, and develops improvement plans to meet patient satisfaction targets. Enforces adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP. Evaluates and improves processes to reduce wait times, keep patients informed of delays, and manage message and appointment availability. Conveys a professional image in compliance with AMG clothing, grooming, and identification tag requirements. Owns patient complaints and applies Service Recovery principles when needed. Creates a pleasant environment over the phone and in person, using scripted telephone standards. Manages adequate clinical staffing by developing schedules and assignments as necessary. Co‑coordinates managed care issues and nursing updates. Engages staff in resolving identified operational issues and participates in team huddles. Associate Engagement / Human Resources Collaborates with the practice manager on associate‑related human resource functions to promote quality, development, and retention. Provides leadership that motivates associates, recognizes good work, and achieves associate satisfaction targets. Conducts regular staff meetings and daily huddles, documenting with the Stoplight Report. Conducts timely performance reviews. Models effective time management, problem‑solving, collaboration, and conflict resolution. Ensures the manager is fully informed of key events impacting practice operations. Provides ongoing performance feedback, coaching, mentoring, orientation, and required competency documentation. Pursues opportunities for associate and personal leadership development. Mandates that all associates maintain certification and required Continuing Education Units (CEUs). Growth and Funding Our Future Supports initiatives that drive practice growth and retention, in collaboration with physician leadership. Participates in activities fostering growth, such as same‑day access and volume visit targets. Maintains inventory control and medication supply processes. Optimizes staff scheduling to reduce overtime, temporary staff use, and registry burdens. Works with the site manager to achieve revenue and cost targets. Maximizes team efficiency by deploying all team members effectively. Physician / Provider Engagement Supports an operationally efficient, physician‑friendly environment. Assists with onboarding of new physicians/providers. Rounds daily with physicians to review staff issues, resolve operational or clinical concerns, and solicit feedback on staff performance. Engages physicians/providers in workflow improvement, EMR concerns, patient care and safety issues. Reviews physician satisfaction results and collaborates with management to implement improvement plans. Miscellaneous Fulfills additional job‑related duties as directed by the manager or director. Participates in meetings, committees, and projects. Stays current with clinical standards through literature, education, and networking. Engages in professional growth activities and maintains licensure. Performs clinical duties as needed and other assigned tasks. Licensure Registered Nurse (RN) #J-18808-Ljbffr Advocate Health Care