Support Engineer

Junior Support Engineer

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.

Our client is an AI-powered digital validation platform serving pharmaceutical, biotechnology, and medical device organizations worldwide. Their technology helps life sciences teams dramatically reduce validation costs, automate complex workflows, and accelerate compliance processes through intelligent automation and AI-driven assurance solutions.

As a rapidly growing scale-up company, they are building the next generation of digital validation tools that enable teams of all sizes to work more efficiently and deliver critical projects faster.

We are seeking a Junior Support Engineer to join a growing technical team supporting customers across the life sciences industry. This role is ideal for an early-career software engineer who enjoys debugging, problem-solving, and working directly with customers to resolve technical issues.

As the first line of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes across the application stack, and communicate solutions clearly and professionally. You'll work with modern technologies including Next.js, React, Node.js, Supabase, and TypeScript while collaborating closely with product and engineering teams.

This is an excellent opportunity for someone looking to grow their software engineering career while gaining hands-on experience in customer-facing technical support.

Key Responsibilities:

• Quickly learn and understand the company's Next.js, React, Node.js, and Supabase application architecture.
• Investigate customer-reported issues and reproduce bugs across the platform.
• Use Cursor or similar AI-assisted development tools to trace errors, inspect code, and identify root causes.
• Write clean, maintainable TypeScript code to resolve bugs and improve application stability.
• Contribute fixes across both frontend and backend systems.
• Communicate technical solutions clearly through customer-facing emails.
• Help customers troubleshoot issues while maintaining professionalism and empathy during challenging situations.
• Collaborate with Product, QA, and Engineering teams to prioritize fixes and improve product reliability.
• Document common issues, solutions, and troubleshooting processes within internal knowledge bases.
• Assist with monitoring, testing, and continuous improvement initiatives.