Xfinity Retail Service Associate - (Indianapolis 82nd Street)

Job Summary The Retail Service Associate supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. This role serves as a go‑to technical and operational resource, helping to maintain a clean and efficient store environment, and providing exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. Responsibilities Provide a white‑glove experience activating new devices or BYOD to the network. Guide customers through tablet setup and connectivity options. Support activation and pairing of wearable devices for seamless use. Educate customers on accessories and add‑ons that enhance their experience and drive incremental revenue. Demonstrate basic features and capabilities of devices to increase customer confidence. Demonstrate strong understanding and enthusiasm for technology and act as a go‑to resource. Troubleshoot and resolve complex device or service issues as mobile escalations. Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. Use advanced tools to manage escalations. Assist customers with transferring contacts, emails, and media. Provide password resets with appropriate credential verification. Activate and configure SIM or eSIM for device connectivity. Perform in‑depth diagnostics to identify and resolve issues. Process returns or exchanges in compliance with company policies. Assist with warranty claims and replacement processes. Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add‑ons. Provide hands‑on demonstrations of devices and features when no primary actions occur or during red floor customer check‑in. Support store resets for proper merchandising and operational readiness. Maintain visual standards and product placement for optimal customer experience. Inspect back‑of‑house to ensure clean, secure, and properly placed inventory. Facilitate quick device swaps for customers during express transactions. Process equipment returns efficiently while ensuring compliance. Understand and follow the Comcast Operating Principles, own the customer experience, promote digital options at every touchpoint, and foster a culture of inclusion. Participate in the Net Promoter System: huddles, callbacks, and feedback loops. Education & Experience High School Diploma or GED (Required) 0–2years of relevant work experience Skills Communication Customer‑Focused Professional Integrity Resilience Self‑Motivation Teamwork Workplace Organization Compensation Base pay: $15.00 per hour. Eligible for commission (sales) and bonus (non‑sales) per applicable plan. Full benefits information available on the careers site. EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd