Customer Service Representative

Sales Development (Building Materials)

This is an office based sales position that will primarily support West Washington, Alaska, and Hawaii markets from the Tacoma, WA Distribution Centers. Full-time, non-exempt position reporting to the Sales Manager. The CSR's primary function is an intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support.

Accountabilities: Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively. Able to assist with most to all order entry from the simple to complex needing guidance with only the more complicated or unique issues. Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG). Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Specific to Distribution CSRs Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers. Executes promotions, specials, market pull through activities, and updates to products/pricing/service. Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources Coaches less experienced team members and may assist in some training.

We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.

Qualifications: Demonstrated strong communication skills including written and verbal (face to face and over the phone) Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail. Computer proficiency including Office, Excel, Word, and Web-based programs. Track record of actively seeking out and using technology to help solve problems and gain efficiencies. Demonstrated competency and knowledge of products, pricing and customers. Demonstrated time management skills and ability to work in a highly organized manner. Proven accuracy/attention to detail with data and information. Proven ability to establish and maintain strong and effective working relationships internally and externally. Demonstrated problem solving skills and data driven decision making Education & Experience: Minimum HS Diploma/GED 3-5 years building products or industry experience in customer service related field