Dynamics 365 CE Functional SME + Configuration
$160kFull-time
Kforce has a client in Dallas, TX that is seeking a Dynamics 365 CE Functional SME + Configuration. Responsibilities:
- Design, configure, and enhance CRM workflows, data models, forms, business rules, views, and other platform features
- Configure and support customer-facing capabilities across sales, service, marketing, customer insights, and related business functions
- Develop low-code/no-code solutions and process automation using platform tools and workflow technologies
- Partner with business stakeholders to gather requirements, evaluate processes, and translate business needs into scalable system solutions
- Own the functional application roadmap and assess the impact of platform releases and enhancements
- Collaborate with technical teams, developers, and external partners on integrations and custom solutions when needed
- Establish and maintain configuration, governance, documentation, and platform best practices
- Coordinate functional testing and User Acceptance Testing (UAT) to ensure solutions meet business requirements
- Support ongoing application enhancements, troubleshooting, and continuous improvement initiatives
- Relevant Microsoft Dynamics or Power Platform certifications are preferred
- 7+ years of experience with CRM or enterprise business applications, preferably Microsoft Dynamics 365
- Strong functional knowledge of CRM capabilities including sales, customer service, marketing, and customer data management
- Experience with Microsoft Power Platform, including Power Automate and Dataverse
- Experience with requirements gathering, business process mapping, functional configuration, and solution design
- Experience supporting enterprise-scale CRM implementations, enhancements, and application support
- Strong understanding of low-code/no-code configuration and automation best practices
- Experience with testing, UAT, documentation, and quality assurance
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work independently and collaborate with business leaders, IT teams, developers, and external partners
- Ability to manage multiple priorities in a fast-paced environment
- Experience with project management, incident management, reporting, application support, or DevOps is a plus
Vacancy posted 8 days ago
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