Experienced Field Service Technician

Bloomfield, NM 87413, USA. $3,000 SIGN-ON BONUS AVAILABLE TO QUALIFIED CANDIDATES. Position: Field Service Class A Technician or Journeyman Technician Pay Range: $36.50–$52.60 per hour (dependent on education and experience). Job Summary The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as "One Professional Team." Product support, sales collaboration and customer communication are integral to the role. Benefits Paid Time Off (PTO) Plan – up to 96 hours in your first year + 8 company paid holidays Medical, dental and vision insurance Life and AD&D Insurance Retirement Plans – 401(k) and Roth 401(k) with company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU – payroll deduction savings, accounts, loans, VISA card, and more. Additional benefits: supplemental life insurance, critical illness & accidental insurance, ID WatchDog, discounted employee phone plans. Essential Functions Maintain truck and crane inspection logs daily. Complete CAT service reports daily; ensure legible writing, proper grammar and sentence structure, and use of appropriate SIMS code. Transmit photos, timecards, service reports and other information via e‑mail. Maintain accurate customer records for assigned jobs. Maintain credit card receipts for accounting purposes. Collaborate with Service Department, Product Support Representatives and Sales Department to meet customer needs. Communicate with customers on diagnosis, status of repairs, parts, and other concerns. Teach and coach other technicians in the field. Promote Wagner Equipment Co. to customers. Accurately troubleshoot and repair CAT equipment the first time. Read, understand and apply electrical and hydraulic schematics to repair work. Safely rig or hook components for lifting. Remove, repair and install major components in varying configurations. Maintain tooling in good working order per MSHA and OSHA regulations. Make field determinations on warranty repair and guidelines, and communicate decisions to customer and dispatcher. Maintain service vehicle in safe and good repair. Perform other duties assigned by manager. Required Education and Experience High School Diploma or GED. Relevant CAT related courses. 5+ years servicing heavy equipment. 1+ years administrative/clerical experience. 3+ years customer service experience. 3+ years sales experience. Additional Eligibility Requirements DOT Health Card. Class A Driver’s License. MSHA License. Pass all required pre‑employment screenings (background checks, drug/alcohol testing, fit‑for‑duty testing and other job‑related tests). Physical Demands & Competencies Standing, walking, talking, sitting, use of hands and hearing. Data entry, telephone communication, reading/writing, reasoning, organization, communication and math skills. Safety and product knowledge. Ascending or descending ladders, stairs, etc. Lifting and/or moving objects up to 100 pounds or more. Intermediate knowledge of DBS. Intermediate knowledge of ET/SIS/SIS Web/STW. Ability to work independently with little or no direction. Well‑rounded knowledge of CAT equipment. Travel Requirements 75%–100% travel. Work Environment Noise: Loud. Indoors and outdoors. Other Duties Job offers are contingent upon required pre‑employment screenings such as background checks, drug/alcohol testing, fit‑for‑duty testing and other job‑related tests. EEO Statement Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. #J-18808-Ljbffr