Data Center Concierge

Job Description

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary:

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Administration

· Provides support to datacenter facilities, on semi-routine administrative duties.
· Follows standard procedures on answering incoming phone calls.
· Reviews and responds to semi-routine work request systems (i.e., dispatch, updates, etc.).
· Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issues.
· Maintains the conference room and tour schedules while customers are on-site.
· Directly coordinates activities with the Equinix Response Center (ERC), as needed.
· Keeps records of activities within the IBX including circuit inventories, installed power inventories and labor hours expended.
· May generate purchase requisitions and coordinate with vendors for delivery and invoicing.
· May assist with special projects.

Customer Support

· Communicates semi-routine operating datacenter procedures to customers on-site, while building and develping positive customer relationships.
· Coordinates semi-routine customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required.
· Assists with tracking, following-up, and reporting on semi-routine customer inquiries and issues while customers are on-site; identifies potential trends in customer inquiries and issues.
· Addresses semi-rounte work visit tickets in the system.
· Provides general induction learning tours to new customers to orient them to the site.
· Directs customers (via direct line) throughout the facilities, as needed.

Onsite Customer Liaison · Supports the coordination of tasks to the appropriate cross-functional teams.
· Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request.
· Sends customer's datacenter templates by phone, e-mail and/or printouts.
· Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as required; may provide backup coverage to cross functional teams to support inventory ordering.
· Partners with teams in the tracking of customer shipments when on-site.
· Uses developing knowledge to discern customer satisfaction related issues and escalates appropriately.

Typical Degree & Years of Experience

· Typically requires a high school diploma and 1-2 years of equivalent work experience.

The targeted pay range for this position in the following location is / locations are:

United States - SV18 Silicon Valley : 49,000 - 73,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here .