L2 Support Engineer-US
Zortech Solutions
L2 Support Engineer
The resource is expected to join the current client team. Engineers work in different shifts on rotation basis to cover PST and non PST hours, including weekends. This roster is created by client manager.
Domain: Healthcare Bioinformatics
- L2 support.
- Interface and communicate with users (internal users)
- 5+ years of experience in an engineering or technical support role.
- Experience in life sciences and health care domain - specifically worked on bioinformatics pipelines
- Understanding of compliance and regulatory norms
- Hands-on support experience with Linux environments, SQL scripts, bioinformatics pipelines, LIMS, front end applications (examples of support: create users, provide access to users, restart servers/containers, run SQL scripts, follow already defined procedures to debug)
- Has worked on docker and containers (Kubernetes) – to configure, manage settings and deploy.
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Vacancy posted 12 hours ago
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