Front Desk Clerk
$15.5 - $16.5 per hourAnne Arundel Workforce Development Corporation
Front Desk Clerk
Our culture is based on our five cornerstones, and they are what we consider our foundation: quality, integrity, community, profitability, and fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live means a great deal to us, and lastlylet's make sure we have fun! We encourage diversity and belonging and appreciate that we all are different, and our differences are what make us great! Concord Hospitality has also earned the recognition of being a great place to work for millennials and great places to work for women!
Application deadline: August 28, 2026
Department: Hospitality
Employment type: Full Time
Location: BWI Airport Business
Workplace type: Onsite
Compensation: $15.50 - $16.50 / hour
Key Responsibilities
Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you!
Skills, Knowledge and Expertise
As a front desk clerk or guest services clerk you have the responsibility to give our guests the best hospitality experience they can have by:
- Assisting guests efficiently, courteously and professionally at all times
- Maintaining a high level of service and hospitality.
- Promptly and effectively dealing with guest concerns or issues and seeing all are met to satisfaction in a timely manner.
- Posting guest charges, collecting payments and following all cash handling procedures as required by Concord.
- Handling guest mail and messages with respect to privacy and professionalism
- Being knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Being a great communicator to various departments and management on guest comments and concerns.
- Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance.
- Having full knowledge of hotel safety and emergency procedures.
Benefits
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
About Anne Arundel Workforce Development Corporation (AAWDC)
AAWDC is a nonprofit corporation that provides innovative, high-quality workforce development services to Anne Arundel County businesses and residents. We are the bridge between understanding the workforce and talent development needs of local and regional businesses and preparing individuals to meet their full career potential. Our Business & Industry Solutions team provides various services to the local business community, and one of them is recruitment assistance. Therefore, the job postings in this section are not directly associated with our organization; instead, they are featured here as a service for one of our business partners.
Our Hiring Process
Stage 1: Applied
Stage 2: Review
Stage 3: Referred to Business
Stage 4: Interview
Stage 5: Hired
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
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