Guest Services Assistant Manager

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Summary The Guest Services Assistant Manager is responsible for creating a positive team environment for associates and ensuring compliance of “Count On Me” service standards for all guests and owners at the resort during scheduled shift. Directing front and back of house operations, maintains room inventory at the highest levels for accuracy and efficiency, greeting and registering guest in and out of the resort; offering general concierge services for guests & owners; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service. Continuous improvement: directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution. Essential Job Function Responsible for daily operation of Universal Agent scheduled shift: plan daily short term front and back of house Universal Agent operations; provide proper guest check-in, check-out procedures. Meet marketing expectation in regards to tour penetration, analyze reports as required. Communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements. Maintain positive customer and associate relationship. Support customer service/marketing operating standards/ procedures during scheduled shift. Processes/procedures include: Greeting, registering, establishing credit and issuing keys to guests, Completing check in/out procedures, computes bills, collecting payment and making changes for guests as required during their stay. Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner. Perform other duties as needed. Minimum Requirements and Qualifications High School diploma or equivalent. Ability to hold others accountable. Reservation software training. Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills. Minimum of one year of successful customer service experience in a hospitality/hotel environment. Vacation ownership experience preferred. How You’ll Be Rewarded We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr