Licensed Optician

Overview Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. Responsibilities Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services Custom fits glasses and precisely places prescription in lenses Develops own clientele from providing outstanding service and obtaining referrals Assists co-workers with difficult or complex areas of product needs and prescriptions Keeps current on company and industry products and procedures, manufacturer rebates, and types of lenses and frames available Takes and returns patient calls, updating patients on the status of their order and resolving order issues; escalates issues with the Store Manager, as necessary Retrieves patient charts and electronic health records Assists patients in selecting frames, lens type, and lens treatments including tints and coatings, depending on specific patient needs and facial measurements Educates patients on proper eyeglass and contact lens care Collects eye and face measurements to ensure proper fit Interprets prescriptions written by optometrist and ophthalmologist Creates work orders for lab technicians, specifying information on lenses needed Follows up on all pending orders; verifies orders are within time guidelines and informs patients of status if delays occur; notifies patient when orders arrive from lab/manufacturer Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort using various tools Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. Regularly communicates with technicians and store managers, providing additional patient information or asking for an order status Inspects the final product ensuring there are no flaws; cleans and polishes lenses using cloths and solvents Cleans and organizes frame boards, displays, mirrors, work bench, office area, and breakroom, maintaining store cleanliness and visual appeal Restocks retail boards with new merchandise Understands product issues and analyzes problems; answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions Collaborates with technicians, front desk associates, Managers, and Optometrist Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc. Qualifications High School Diploma State Licensure Optical dispensing experience Minimum of one-year experience working as an Optician strongly preferred Experience with HIPAA requirements preferred Strong organizational skills and attention to detail Strong communication skills (verbal and written) Excellent customer service skills and pleasant demeanor; experience with sales preferred Manual dexterity and hand-eye coordination Dependability and punctuality Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day Benefits 401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays Benefits applicable to full-time employees only Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. #J-18808-Ljbffr