Customer Experience Manager - NY, NJ, CT Markets

Position Summary Manage the Customer Experience within our Account Management Team, leading strategic efforts to grow and retain business. Responsibilities include driving customer satisfaction, team development, client retention, and operational excellence across key markets. Salary: $75,000 - $85,000 per year. Willingness to travel locally (~20%). Other compensation: yearly bonus opportunity & company car. Key Responsibilities Leadership & Strategy Drive performance of the Direct Account Management team by leading Account and Associate Account Managers to strengthen customer retention and accelerate growth. Build and maintain relationships with key customers across NY, NJ, and CT. Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exceptional customer experiences. Collaborate with leadership and departments to promote transparency and continuous improvement. Team Development Champion corporate initiatives, fostering a culture of accountability and hospitality. Promote diversity, equity, and inclusion across the Direct Account Management function. Conduct annual performance reviews, providing coaching and career mapping. Financial & Operational Insight Analyze business metrics and trends to inform retention strategies. Link customer experience improvements to measurable business outcomes. Preferred Qualifications Bachelor’s degree or equivalent experience. 4+ years of progressive leadership experience in account management and/or customer service. Proven success in business growth and retention. Strong communication, presentation, and interpersonal skills. Ability to prioritize, multitask, and adapt in an agile environment. Adapt easily to new and proprietary technologies. Willingness to travel locally (~20%). Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Equal Opportunity Employment Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to reflect the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. #J-18808-Ljbffr Canteen North America