Agency Care Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Opportunity for advancement
• Training & development

Job Posting Position: Care Coordinator

Full time Administrative and Field Support

About OPAAT

OPAAT is a Connecticut licensed homecare agency built on compassion, dignity, reliability, and person-centered care. We believe in supporting caregivers as much as we support clientsbecause when caregivers feel valued, clients thrive.

About the Role

The Care Coordinator is the operational backbone of our agency. Youll manage caregiver schedules, maintain strong communication with caregivers, clients, and families. Ensure caregivers have the supplies and equipment they need to succeed in providing the highest level of care for all clients. Be prepared to support and cover shifts when needed. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering reliable, compassionate person-centered care to our clients.

Key Responsibilities

Build and manage weekly caregiver schedules

Respond quickly to callouts and staffing changes

Match caregivers to clients based on skills, preferences, and needs

Client & Family Communication. Conduct regular check-ins with clients

Gather feedback, address concerns, and ensure satisfaction

Document updates and communicate changes to managers

Ensure PCAs have proper supplies, PPE, and functioning equipment

Provide reminders, coaching, and followup to maintain quality care

Assist caregivers with questions, updates, and daytoday needs

Cover shifts when necessary to maintain continuity of care

Perform in-home check-ins and quality assurance visits

Support onboarding, training reminders, and credential tracking

Assist with incident reporting, care plan updates, and communication logs

Collaborate with leadership to improve workflows and client experience

Participate in team meetings and contribute to agency growth initiatives

Handle additional responsibilities typical of a care coordination role

Qualifications

Experience in home care, healthcare, customer service, and scheduling

Strong communication and relationshipbuilding skills

Ability to multitask, prioritize, and stay calm under pressure

Reliable, organized, and committed to highquality service

Comfortable with technology (scheduling software, email, mobile apps)

Valid drivers license and reliable insured transportation is mandatory

What We Offer

A supportive, missiondriven team environment

Opportunities for growth within a rapidly expanding agency

Meaningful work that directly impacts families and caregivers

Competitive pay and 401k plan

How to Apply

Please submit your resume and a brief introduction describing your years of experience in homecare, availability to cover shifts, have reliable transportation, and willingness to travel for assignments. Qualified candidates will be contacted to schedule an interview. Please email your resume to: View email address on ziprecruiter.com

Flexible work from home options available.