Agency Care Coordinator

Job Description

Job Description

Job Posting Position: Care Coordinator  

Full time – Administrative and Field Support  

About OPAAT  

OPAAT is a Connecticut licensed homecare agency built on compassion, dignity, reliability, and person-centered care. We believe in supporting caregivers as much as we support clients—because when caregivers feel valued, clients thrive. 

About the Role  

The Care Coordinator is the operational backbone of our agency. You’ll manage caregiver schedules, maintain strong communication with caregivers, clients, and families. Ensure caregivers have the supplies and equipment they need to succeed in providing the highest level of care for all clients.  Be prepared to support and cover shifts when needed. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering reliable, compassionate person-centered care to our clients. 

Key Responsibilities  

• Build and manage weekly caregiver schedules 

• Respond quickly to call‑outs and staffing changes 

• Match caregivers to clients based on skills, preferences, and needs 

• Client & Family Communication. Conduct regular check-ins with clients 

• Gather feedback, address concerns, and ensure satisfaction 

• Document updates and communicate changes to managers 

• Ensure PCAs have proper supplies, PPE, and functioning equipment 

• Provide reminders, coaching, and follow‑up to maintain quality care 

• Assist caregivers with questions, updates, and day‑to‑day needs 

• Cover shifts when necessary to maintain continuity of care 

• Perform in-home check-ins and quality assurance visits 

• Support onboarding, training reminders, and credential tracking 

• Assist with incident reporting, care plan updates, and communication logs 

• Collaborate with leadership to improve workflows and client experience 

• Participate in team meetings and contribute to agency growth initiatives 

• Handle additional responsibilities typical of a care coordination role 

Qualifications  

• Experience in home care, healthcare, customer service, and scheduling 

• Strong communication and relationship‑building skills 

• Ability to multitask, prioritize, and stay calm under pressure 

• Reliable, organized, and committed to high‑quality service 

• Comfortable with technology (scheduling software, email, mobile apps) 

• Valid driver’s license and reliable insured transportation is mandatory

What We Offer  

• A supportive, mission‑driven team environment 

• Opportunities for growth within a rapidly expanding agency 

• Meaningful work that directly impacts families and caregivers 

• Competitive pay and 401k plan 

How to Apply  

Please submit your resume and a brief introduction describing your years of experience in homecare, availability to cover shifts, have reliable transportation, and willingness to travel for assignments. Qualified candidates will be contacted to schedule an interview. Please email your resume to: View email address on ziprecruiter.com