Technical Writer

Technical WriterTechnical Writer 6 Months Contract to Hire Tampa, FL or Jacksonville, FL or Irving, TX (Hybrid) Web Cam Interview $50-$55/Hr on W2Role:Implementing assessment processEnterprise-wide projectTech writerRisk background.Writing software documentationMCA experience is a BIG plusNo work examples because of quick turn aroundExample Questions: Simple triagingGood communication and helping answer help desk ticketsAbout The RoleWe're looking for a talented Technical Writer to join the Technology MCA team. We're looking for a dynamic and collaborative Technical Writer to create and maintain MCA documentation and guides for consumption by employees. We're looking for someone who wants to learn about banking at uniquely global scale, and who can work across the various businesses to deliver clear, engaging user content.The Technology MCA Team Is A New Group Within Technology Controls Focused On:Transformation and deployment of MCA across all of TechnologyRunning MCA as service provider for TechnologyCreating value as a source of management insight in the MCA spaceYou Will:Document MCA processes and features, as well as standards and guidelines for system usersWork with MCA teams to turn draft content into well-organized, easy-to-read documentationCollaborate with our Content Team Lead to maintain content quality and consistencyYou Should Have:6+ years' experience and proficiency writing software documentation, including API guides, tutorials, and quick-start guidesThe ability to clearly explain technical conceptsEmpathy for usersCuriosityProficiency in HTML, Markdown and documentation-as-codeExperience identifying gaps and types of content to be writtenExperience with Risk, Control or technical products or platformsDelivered documentation to market by working across business, engineering, and other stakeholdersA strong and rationalized sense of priorities, and the ability to translate conflicting priorities and requirements into an actionable planLaunched and continuously improved documentation by focusing on both short-term and long-term goalsComfort working within an Agile frameworkHigh levels of accountability and ownershipNice To Have:Experience in banking or finance