Associate Test Engineer

Sr. Test Engineer (Defect Mgmt / Triage)Location: Plano, TXClient: AT&TNote: Prior AT&T experience must.Job Description:3+ years experienced in defect analysis, triaging, and troubleshooting customer focused issues and exceptions.3+ years' experience with strong defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle.Prior AT&T experience on customer/agent (digital) applications is must.Work with tools such as Kibana, ELK, Dynatrace, Splunk and other monitoring tools for capturing event data and package the issues for quicker resolutions.Proficient on defect reporting tools like TDP, JIRA, SharePoint AOTS SQL query for defect creation, reporting defect management.Ability to work with various ticket management systems such as (but not limited to) iTrack, AOTS, TDP, JIRA, Sharepoint.Exposure to Salesforce environment is preferred.Strong understanding of defect life cycle and end to end defect management process.Ability to work with multiple application teams for end to end defect resolution.Strong communication and presenting skills.Experience in documenting software defects, triage meetings, assigning and driving to resolution.Technical expertise to understand the application architecture and end to end data flow of the customer transactions to triage the production defects properly.Understanding of testing domain with hands on experience.Automation expertise on SQL, Macro for creating dashboards for defect tracking, defect reporting, defect management and to automate various triaging processes.“**” is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.