Bilingual Client Care Representative (Veterinary Receptionist)

Customer Service Representative Te gustan los animales y tienes ese don de presencia, tanto por telfono como en persona, que hace que la gente se sienta cmoda al instante? Buscamos representantes de atencin al cliente bilinges (ingls/espaol) a tiempo completo que puedan desempear con igual habilidad y amabilidad las tareas de recepcin y atencin telefnica. This role goes beyond answering phones or booking appointments it's about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive. What You'll Do Greeting clients and their pets in person with a welcoming, calm demeanor Answering calls confidently and kindly, even when things are a little hectic Scheduling appointments using our cloud-based software (hello, multitaskers) Communicating clearly and professionally in both English and Spanish Handling prescription refills, medical record requests, and messages between clients and the medical team Managing client check-ins, payments, and keeping the lobby flowing smoothly Keeping accurate records that reflect our high standards of care Who You Are Required: Bilingual in English & Spanish (written + spoken) Required: High school diploma or equivalent Required: Minimum one year of experience working in customer service, vet med experience preferred A positive attitude, high energy, and a "let's make it happen" mindset Excellent communication and customer service skills Comfort working with phones, computers, and multitasking in a fast-paced environment The ability to stay calm, kind, and clearespecially under pressure Reliability, attention to detail, and great follow-through A desire to learn, grow, and make every client interaction a good one Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged) A team player who balances compassion and efficiency with ease Able to sit, stand, or wear a headset for extended periods Why You'll Love It Here Our team is talented, kind, and committed to doing good work. Our leadership is hands‑on and accessible. And our clinic culture? It's built on mutual respect, real teamwork, and a shared desire to keep getting better. Cobb & Co is a privately owned, growing small‑animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing for our patients, our clients, and our team. If you're ready for the next step in your career, we'd love to meet you call us or stop by anytime. The Nuts & Bolts Health insurance Vision insurance Dental insurance 401k with employer match PTO/vacay CE opportunities/allowance Professional dues Uniform allowance Flexible schedule EAP Employee Discount We are an equal opportunity employer and celebrate diversity of all kinds. #J-18808-Ljbffr Veterinary Assistant at Cobb & Co