Senior Account Associate - Commercial Lines/SBU

Job Description Title: Senior Account Associate - Commercial Lines Work Mode: Fully remote for candidates in Pacific or Mountain time zone (supporting San Diego, CA office) Book Focus: Select Business Required: Active P&C license; 3+ years of commercial experience Remote Policy Note: If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace and does not substitute personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Assist in reviewing contracts to ensure proper coverages are included. Monitor reports and take action on delinquent accounts, collecting outstanding balances. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Monitor and maintain activity/suspense to ensure timely completion. Maintain frequent, transparent communication with the account team regarding workload status and any issues. Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Stay updated on company policies and procedures. Seek and adopt best practices to improve individual and team performance. Demonstrate integrity and leadership (Champion IOA Values). Ideal Candidate Qualifications 3+ years of customer service experience in the insurance industry. Thorough knowledge of insurance brokerage and client needs. Active licensing; professional designation (CISR) preferred. Strong analytical, problem-solving, and decision-making skills. Exceptional customer service, communication, multitasking, and organizational skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). What We Offer Competitive salaries and bonus potential. Company-paid health insurance. Paid holidays, vacations, and sick time. 401K with employer match. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. Application Process 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $22.50 to $26.50 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Insurance Office of America