Bilingual (English/Spanish) Energy Services Program Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

About the role

Our program delivers low-to-no-cost energy efficiency upgrades to income-qualified households across Oregon. The Program Coordinator is the connector between home energy advisors, contractors, and customers - moving each project from assessment through bid, approval, and scheduling.

A significant share of the customers and contractors in this program communicate in Spanish. You'll work across both languages daily, by email and by phone.

What You'll Do

• Move projects from assessment to approval. Review home energy assessments and recommendations submitted by home energy advisors, determine which trade allies to request bids from, and review bids as they come in - applying incentives and deciding what moves forward.
• Manage the pipeline. Carry a caseload of projects at different stages simultaneously. Bid requests are typically completed within five business days of submission.
• Be the point of contact. Communicate outcomes to customers, send documents out for signature, and notify contractors once a project is approved so they can schedule the work. Respond to English- and Spanish-speaking customers and contractors via email on program participation questions.
• Keep the data straight. Maintain project trackers in Excel and other program reporting; review reports and spreadsheets for accuracy, completeness, and eligibility.
• Flag and resolve what's stuck. Identify roadblocks to project completion and work with the program team to clear them.
• Support program improvement. Document customer conversations and feedback, and contribute ideas that improve how the team delivers this work. Occasional participation in community events to raise awareness of the program.

Required

What we're looking for

• Fluency in English and Spanish, spoken and written
• 2+ years coordinating projects, cases, or customer-facing services - nonprofit work, residential contracting, healthcare, community organizing, or similar
• Comfortable managing a high volume of detail across spreadsheets and email without losing accuracy
• Strong written communication - you'll be documenting decisions and explaining next steps to people who aren't in the industry
• Able to work independently once trained, and to manage competing deadlines without things slipping

Helpful, But Not Required To Apply

• Background in energy efficiency, weatherization, or construction project management
• Experience with incentive or rebate programs
• Familiarity with CRM or project-tracking systems beyond Excel

Compensation And Logistics

• Medical, dental, and vision insurance, plus a company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave
• Paid volunteer time
• Employee recognition program and on-demand career training

Where you'll work:

This is a remote role. Candidates must reside in Oregon or Southwest Washington. Expect quarterly in-person gatherings in the Portland area, up to 10% travel overall.

Pre-employment:

Employment is contingent on a background check.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$48,800.00 - $66,300.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.