General Trainer / NWDTP Trainer / Quality Control - Maryland

Job Description

Job Description

Company Description

GXC Inc. is a Certified Service-Disabled Veteran-Owned and Minority-Owned Business Enterprise specializing in the protection of critical assets through advanced technology, innovative processes, and adherence to evolving industry standards.

Our leadership team includes military veterans and former DHS executives with deep expertise in security operations and risk mitigation. GXC provides a full spectrum of professional security services, including Armed and Unarmed Protective Security Officer (PSO) services, screening operations, patrol and response, metal detector and X-ray technology, training, customer service, and personal protection.

GXC Inc. is committed to hiring and retaining a diverse workforce and is an Equal Opportunity Employer.

Position Summary

The General Trainer / NWDTP Trainer / Quality Control is responsible for delivering, coordinating, and documenting all required training for Protective Security Officers (PSOs), while ensuring compliance with Federal Protective Service (FPS) contract requirements, NWDTP standards, and GXC corporate policies.

This role also performs quality control (QC) inspections, ensures operational compliance at assigned posts, and supports administrative functions including scheduling, personnel documentation, and equipment accountability.

Location: Centers for Medicare & Medicaid Services - Baltimore, MD

Key Responsibilities

Training & Certification

• Conduct all new hire (initial) and in-service/refresher training for PSOs
• Deliver training in accordance with FPS, NWDTP, and company standards
• Maintain accurate and up-to-date training records for assigned officers
• Track and manage all certifications (firearms, CPR/First Aid, X-ray, etc.) using training management systems
• Develop and execute the annual training plan across multiple disciplines
• Ensure all officers meet required qualifications prior to assignment and renewal deadlines
• Facilitate remedial training for officers not meeting performance standards

Quality Control & Compliance

• Conduct scheduled and unscheduled post inspections in accordance with FPS contract requirements
• Evaluate officer performance, appearance, and adherence to post orders
• Complete and submit QC inspection reports and corrective action documentation
• Ensure compliance with federal regulations, contract requirements, and company SOPs
• Identify deficiencies and recommend corrective actions and training solutions
• Support internal and external audits (FPS, DHS, corporate)

Operational Support

• Supervise officers in training status and monitor on-post performance
• Assist with workforce scheduling and shift coverage as needed
• Support timekeeping verification and payroll documentation accuracy
• Assist with Personnel Action Forms (PAFs), disciplinary actions, and accommodations
• Maintain accountability of training equipment and operational inventory
• Coordinate logistics for training events, including materials, facilities, and equipment

Administrative & Reporting Duties

• Maintain organized and audit-ready training and compliance files
• Generate reports related to training completion, certification status, and QC findings
• Track budget considerations related to training resources and scheduling
• Communicate training requirements, updates, and deficiencies to leadership
• Ensure timely submission of all required federal and corporate documentation

Additional Duties

• Serve as subject matter expert on NWDTP training requirements and FPS standards
• Assist in development and improvement of training programs and materials
• Participate in incident reviews and after-action reports when applicable
• Provide coaching and mentorship to officers to improve performance and professionalism
• Support emergency response training and drills
• Perform other duties as assigned to support contract and operational needs

Work Location & Travel

This position is primarily based at CMS and FPS MD contract sites; however, travel to other FPS contract locations may be required based on operational needs. Advance notice will be provided when travel is necessary.

Employment Terms

• Employment Type: Full-Time
• Work Schedule: Hours vary based on operational requirements; flexibility required
• Status: At-will employment

Compensation & Benefits

• Paid in accordance with company payroll schedule
• Reimbursement for approved business-related expenses in accordance with company policy

Qualifications

• Prior experience as a trainer, instructor, or supervisor in security or law enforcement
• Certification as an NWDTP instructor (or ability to obtain)
• Knowledge of FPS contract requirements and federal security standards
• Strong organizational and recordkeeping skills
• Experience with training management systems/software
• Ability to conduct inspections, write reports, and enforce compliance standards
• Excellent communication and leadership skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Active security clearance (preferred, if applicable)

Equal Opportunity

GXC Inc. is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.