Desktop Support Technician

Description Seeking technicians to support a large-scale laptop migration and workstation deployment program. Candidates will deploy Windows laptops, assist users during device transitions, validate application functionality, provide in-person technical support, manage asset inventory, and support migration events. Experience with Microsoft 365, Windows 11, device deployments, hardware refresh projects, and customer-facing support required. Travel between office locations may be required. Job Description The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, onboarding activities, and scheduled cutovers to ensure a smooth transition with minimal disruption to business operations. Essential Duties and Responsibilities Deploy, configure, and support Windows laptops and desktop computers. Perform workstation replacements and technology refresh activities. Image, provision, configure, and validate new devices prior to deployment. Migrate users to new laptops, including profile configuration, application setup, and connectivity verification. Assist users with login issues, MFA enrollment, password resets, and workstation access. Validate functionality of business applications after device deployment. Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools. Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities. Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems. Provide white-glove support to end users during migration events and scheduled cutovers. Assist with printer, peripheral, docking station, monitor, and mobile device setup. Support office relocation and site migration initiatives. Maintain accurate asset management records and chain-of-custody documentation. Escalate technical issues to engineering, endpoint management, or infrastructure teams as required. Participate in migration planning, staging, and hypercare support activities. Additional Skills & Qualifications Physical Requirements and Travel Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds. Ability to work onsite during deployment waves, migration events, and scheduled cutovers. Ability to travel between company office locations as needed. Ability to work flexible hours during planned migration or deployment activities, when required. Success Measures Devices deployed on schedule. High user satisfaction during migration events. Accurate asset tracking and inventory documentation. Minimal migration-related incidents. Successful completion of deployment waves and cutover activities. Job Type & Location This is a Contract position based out of Glenmont, NY. Pay and Benefits The pay range for this position is $25.00 – $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Glenmont,NY. Application Deadline This position is anticipated to close on Aug 29, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems c/o Allegis Group