Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeGrove Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $18 - $23 per hour, for each hour workedThis is a full-time position, with a 5/8 schedule and availability needed Monday through Friday, and every other SaturdayFull-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsAbout us:Grove Veterinary Clinic, situated in Newport, Oregon, is committed to providing compassionate and comprehensive veterinary care for pets in a modern and welcoming environment. Our Fear Free and mindful approach to patient care is only one of the reasons we're one of the highest rated veterinary hospitals on the OR coast. With a team of seven experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Grove Veterinary Clinic prioritizes the health and well-being of pets while nurturing strong bonds with their owners.