Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2012 and has grown into a team of five who enjoy working hard and celebrating success together. Before becoming an agent, I worked as a bank manager but insurance was always familiar to me growing up, as my mom worked for a State Farm agent, which helped spark my interest in the industry.

Im a big Oregon Ducks fan and a season ticket holder. My kids are currently in college, and outside of work I enjoy hiking and spending time outdoors. We stay involved in the community through our church, volunteer work, and sponsoring local events like school carnivals.

Our team enjoys a variety of incentives and benefits, including travel bonuses for sales team members, annual bonuses, a tiered commission structure, early office closure on Fridays at 4pm, a 401(k), licensing reimbursement, and a strong focus on work-life balance.

Our culture is collaborative and fun. We enjoy celebrating wins together through team lunches, dinners, Topgolf outings, and holiday celebrations. Were looking for someone who enjoys being part of a team that works hard, supports each other, and celebrates success along the way.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brandon Rossman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.