Associate Account Services Coordinator - California

Job Overview The Associate Account Services Coordinator is responsible for providing daily service and support to both internal and external customers, with a focus on ensuring timely and accurate processing of benefit summary updates. The role plays a key part in supporting account data accuracy within the organization’s systems and contributes to overall customer and Delta Dental success. Working in close partnership with Associate Account Services Coordinators, this position delivers high‑level administrative support to Account Managers, helping to strengthen the operational foundation of our organization. Location and Schedule: This is a hybrid role; candidates should live within a commutable distance of our Oakland, Rancho Cordova, or Cerritos, California offices and be able to work on‑site as needed. Work schedule: 8 a.m. to 4:45 p.m. pacific Monday through Friday, with local office attendance up to 2 times per month and additional events as needed. Responsibilities Maintain a strong understanding of system configurations, benefit structures, products, and plan designs to accurately process benefit highlight summaries and related client requests. Collaborate with cross‑functional teams to gather data for presentations, reports, or responses to client inquiries. Research and resolve issues using internal systems and workflows; communicate resolutions to appropriate parties. Interpret and summarize information from internal departments in a clear and concise manner for external communication. Provide support for special projects and perform miscellaneous administrative tasks as needed. Serve as a back‑up for the Open Enrollment scheduling team. Perform other duties as assigned to support business operations. Qualifications High school diploma or equivalent; 3 or more years of experience with a focus on sales administrative/client support preferred. Experience in direct and indirect client support. Ability to navigate multiple systems and perform basic computer functions. Basic to intermediate knowledge of Excel. Knowledge of Delta Dental and competitor products, service guarantees, Summary Plan Descriptions (SPDs), and contractual language preferred. Familiarity with Current Dental Terminology (CDT) codes and dental nomenclature is a plus. Strong communication and customer service skills. Exceptional organizational and time management abilities. Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines with strong follow‑through. Attention to detail, flexibility, and problem‑solving skills. Strong interpersonal skills with the ability to work effectively in cross‑functional teams. Proficiency in interpreting and applying company policies, procedures, and industry regulations. Excellent written and verbal communication skills, including grammar, composition, and proofreading. Ability to handle sensitive data with confidentiality and professionalism. Availability to work required schedule and attend local office as described above. Compensation Pay Grade 13: $33,900 – $68,500 annually (base pay). Pay may vary based on skills, experience, and location. Benefits Competitive base and incentive pay 401(k) with robust matching and non‑matching contributions Rich medical & pharmacy benefits 100% employer‑paid dental and vision benefits Generous paid time off plus 12 paid holidays and birthday off Career development: tuition reimbursement, recognition program, learning opportunities Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Required Background Check This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, or local laws. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. Proof of eligibility to work in the United States must be provided if selected for hire. Equal Employment Opportunity Delta Dental is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental has adopted an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. #J-18808-Ljbffr Delta Dental Ins.