Case Manager II

Case Manager II

Job Category: Child and Family Wellbeing Requisition Number: CASEM002505

Posted: May 5, 2026

Location: Pensacola, FL 32502, USA

Travel Required: Yes

Job Details

Description

Children's Home Society of Florida has been part of Florida's history since opening our doors in 1902. CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Case Manager II identifies and assesses client and family needs, and coordinates and provides necessary services. The Case Manager II also provides in-home supportive counseling services to clients, completes required assessments, and assists individuals and families by helping to articulate goals and provide needed information. Overall, the Case Manager II contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

Why Join CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Provide Behavioral Health Overlay Services (BHOS) interventions under the supervision of a licensed clinician while upholding the CHS Standard of Care.

• Facilitate psycho-educational classes/groups, such as parenting skills, independent living skills, anger management, and behavior management.
• Provide supportive counseling services through individual, family, and group counseling.
• Provide case management services including information, plan referral, and links
• Coordinate services with other professionals, para-professionals, social service agencies, and organizations.
• Train direct care team members regarding components of the individualized treatment plan.
• Participate in BHOS treatment team meetings.
• Develop the behavioral health aspects of child's discharge plan.
• Conduct community outreach, as needed.
• Coordinate and supervise family visitation, as needed.
• May monitor interns and/or volunteers.
• May transport clients to/from visitation or arrange for transportation to appointment and community agencies, as needed.
• Develop and maintain clinical records and program documentation, such as assessments, treatment plans, progress notes and termination summaries, according to contract and CHS Standards.
• Generate and maintain necessary reports and paperwork (i.e., Quality Assurance and program reports).

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on region-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS's code of conduct, policies, practices, contracts and other legal obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond Values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's degree in Social Work, Human Services or related field from an accredited university, required.
• Florida Driver's License within 30 days from hire is required, along with daily access to a reliable and insured vehicle.

Experience:

• Two years experience working with children and families, required.

Competencies

Knowledge of:

• Community Resources

Skills & proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration and teamwork, consulting and facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Commit to providing high customer satisfaction with positive service delivery results.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Demonstrate the behaviors of our CHS Common Bond Values
• Interact effectively with individuals/families from diverse backgrounds.
• Act decisively to protect clients, when necessary.
• Assess and apply proper intervention strategies.
• Identify and understand environmental stressors.
• Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
• Be sensitive to service population's cultural/socioeconomic characteristics.

All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit

Together, good can be done.

Travel Required

Yes. Multi-County

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.