Customer Care Representative

Insight Global

Required Skills & Experience

1–2 years of experience in a customer service or support role\nHands-on experience with ticketing systems (e.g., Microsoft Dynamics, Salesforce)\nProven ability to manage and resolve email-based inquiries\nAvailability to work an 8-hour shift within designated time windows\nReliable transportation for in-office days

Nice to Have Skills & Experience

Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, etc.)\nExperience handling live chat support\nStrong written communication and multitasking skills\nAbility to adapt to new technologies and processes quickly

Job Description

The Customer Care Representative plays a critical role in delivering exceptional service to guests. This individual will handle inbound inquiries via email, ticketing systems, and—soon—live chat, ensuring prompt and accurate resolution in alignment with company policies and standards. The ideal candidate is empathetic, tech-savvy, and thrives in a fast-paced, customer-focused environment.\n\nShift: 1PM - 10PM \nTuesday and Wednesday Off \nMonday - onsite \nTuesday - OFF\nWednesday - OFF \nThursday - onsite\nFriday - Remote\nSaturday - Remote\nSunday - Remote

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Vacancy posted 4 days ago

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