REPLACEMENT - Service Advisor

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers is the largest network of commercial vehicle dealerships across the US, representing truck and bus manufacturers. Responsibilities Gather customer complaint details and expectations. Perform vehicle walk around inspection, verify vehicle information. Connect to J-Pro and perform on the spot vehicle diagnostics. Print report, refer to service history (e.g., SIR), recommend additional needed service. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications. Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information, and obtain the customer’s signature. Establish "promised time" based on shop workflow, communicate with foreman. Establish customer’s method of payment; obtain credit approval if necessary. Create repair order in the business system, create repair order file and secure service input card with customer signatures in a standardized repair order jacket. Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. Benefits We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long‑term financial security. Additionally, we provide performance‑based incentives and opportunities for professional growth through ongoing training and development in a culture that values excellence, a positive attitude, and integrity. Basic Qualifications High school diploma or general education degree (GED). One year of service experience; or equivalent experience and/or education. Appropriate manufacturer training. Valid CDL license. Driving record that will allow insurability by the company’s carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. Minimum Pay Rate: USD $40,000.00/Yr. Maximum Pay Rate: USD $55,000.00/Yr. #J-18808-Ljbffr Rush Enterprises Inc.